Account Manager – Federal Healthcare Services (Charlotte)
About The Position
The Account Manager – Federal Healthcare Services supports the development and growth of strategic relationships across U.S. federal healthcare organizations, with primary focus on the Department of Veterans Affairs (VA), Defense Health Agency (DHA), and Indian Health Service (IHS). This early-to-mid career role is ideal for a sales professional eager to build expertise in federal healthcare, service-based selling, and long-cycle account management. You will partner closely with senior account leaders to support account strategy, manage renewals and opportunities, and deliver medical equipment maintenance solutions that help federal customers meet mission-critical requirements.
Requirements
- 3+ years of experience in sales, account management, customer success, or business development.
- Interest in government, healthcare, or service-based selling environments.
- Strong communication, organization, and follow-through skills.
- Comfort managing multiple stakeholders, tasks, and priorities.
- Coachable mindset with desire to grow into a larger account ownership role.
Nice To Haves
- Experience supporting federal, public-sector, or regulated customers.
- Exposure to healthcare operations, medical equipment, or service models.
- Bachelor’s degree in Business, Healthcare Administration, Public Policy, or related field.
Responsibilities
- Support account planning for assigned federal healthcare customers.
- Learn and map customer organizations, decision-makers, and buying structures.
- Assist with identifying growth opportunities across facilities and service lines.
- Gradually assume greater ownership of accounts as experience grows.
- Support the full sales lifecycle including qualification, proposals, pricing, and renewals.
- Assist with renewal and retention of service agreements and maintenance assets.
- Coordinate with internal teams to align solutions to customer needs and budgets.
- Maintain accurate opportunity, renewal, and pipeline data in CRM systems.
- Build working relationships with HTM, facilities, supply chain, and contracting stakeholders.
- Participate in customer meetings and reviews alongside senior account leaders.
- Develop confidence presenting solutions and responding to customer needs.
- Serve as a responsive, professional point of contact for day-to-day inquiries.
- Learn federal procurement processes, contract vehicles, and compliance requirements.
- Support RFIs, RFQs, and RFPs in partnership with contracts and legal teams.
- Collaborate cross-functionally to ensure smooth onboarding and service delivery.
- Share customer feedback to improve solutions and service execution.
Benefits
- Competitive compensation package with salary, incentives, company ownership/equity, and comprehensive benefits (401k match, health, college debt reduction, and more!)
- Career and professional development through training, coaching and new experiences.
- Hybrid culture with new & beautiful workspaces that balance flexibility, collaboration, and productivity.
- Inclusive and diverse community of passionate professionals learning and growing together.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
