Key Account Coordinator

Natural Life • Jacksonville Beach, FL

14d • Onsite

About The Position

At Natural Life, our wholesale partners are an extension of our brand — and this role is all about making sure those relationships feel supported, organized, and set up to grow. The Key Account Coordinator plays a critical role in maintaining and supporting our key wholesale accounts by managing orders, coordinating closely with our warehouse and production partners, and ensuring clear, consistent communication every step of the way. This role is ideal for someone who thrives on details, enjoys building relationships, and takes pride in delivering excellent service. In addition to day-to-day account support, this role helps maintain detailed order summaries, reviews new business opportunities, and cross-trains on our Wholesale Customer Support platforms to support team coverage during peak times and shifting customer demand. If you love keeping things moving, staying organized, and being a go-to support partner, this role offers meaningful impact and variety. This role will be based out of our corporate headquarters in Jacksonville Beach.

Requirements

• Bachelor’s degree or equivalent work experience in related fields
• Sales Experience required preferably in the wholesale and retail industry
• 2 years of experience managing customer accounts (required)
• Knowledge of B2B sales techniques and best practices
• Effective communication, training, coaching and presentation skills
• Proficient in Microsoft Excel. (Pivot tables, V-Lookups, Formulas, etc.)
• Highly developed computer and analytical skills, high efficiency in PowerPoint, Excel, Outlook and Business Math
• Adaptability to Change – able to be flexible and supportive, react swiftly to and able to positively and proactively assimilate change in rapid growth environment.
• Analytical Problem-Solving & Decision Making – able to research, analyze, identify viable options, draw sound conclusions, present findings, and make thoughtful recommendations considering overall risk, and short-term and long-term impact.
• Communication – Excellent communication skills both verbal & written. Ability to communicate and collaborate on a consistent basis within all levels of the organization.
• Customer Service – able to personally provide & inspire the highest level of service and experiences to our internal and external customers.
• Team Orientation & Interpersonal – highly motivated, passionate, and creative team-player with ability lead and develop collaborative relationships with all levels within and external to the organization.
• Organization & Time Management – able to work independently with minimal supervision, planning, scheduling and organizing professional schedule to complete actions within established deadlines, handling multiple priorities with strong attention to detail.
• Results oriented and data driven.

Nice To Haves

• Experience in NetSuite, Gorgias, Shopify is beneficial.

Responsibilities

• Support key account order entry and processing, warehouse order fulfillment communication, maintenance of customer shipping guides, factory ticketing and packaging guides, backorder cleanup, new account or location setup, ATS sell sheet creation and distribution.
• Check in and review TOP samples before shipping them to key accounts.
• Provide exceptional customer experience to all wholesale customers through all applicable channels (phone, email, etc.)
• Report on quarterly key account business and help develop growth plans.
• Provide ongoing feedback to manager to facilitate issue resolutions to improve internal process and customer experience
• Provide timely communication and support to our customers connecting to our company via email

Benefits

• Creative and inspiring workspace at our Jacksonville Beach office
• A dedicated, purpose-driven team that lives the Natural Life mission
• Casual, colorful environment with good vibes and dog-friendly energy
• Competitive pay and a thoughtful benefits package designed to support your health, time off, and well-being
• A generous employee discount on Natural Life products
• A chance to grow with a fast-paced, female-founded brand with heart

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level