Key Account Coordinator

Brand Junkie • Cypress, TX

13h

About The Position

The Key Account Coordinator is responsible for leading relationship coordination and account-level oversight for assigned high-visibility or high-risk client accounts. This role serves as the primary day-to-day relationship owner, ensuring clear communication, disciplined follow-through, and appropriate escalation to protect client satisfaction and Brand Junkie’s commercial interests. The Key Account Coordinator partners cross-functionally to maintain account health, identify risk, and support sustainable account stability and growth.

Requirements

• High school diploma or general education degree (GED) required
• 3+ years of experience in client services, account coordination, account management, sales support, or other client-facing roles
• Demonstrated technical proficiency in a CRM system; Salesforce experience strongly preferred
• Experience using CRM tools for opportunity management, client outreach, and case or issue tracking
• Background or exposure to sales, account management, or revenue-supporting environments, with comfort supporting account growth and client expansion efforts
• Demonstrated ability to represent the company confidently, enthusiastically, and professionally in client-facing interactions
• Comfortable initiating outreach, leading client conversations, and maintaining an engaging and credible presence with external stakeholders
• Highly organized and detail-oriented, with the ability to balance structure, documentation, and process discipline alongside dynamic client engagement
• Strong written and verbal communication skills, including the ability to adapt messaging based on audience and situation
• Demonstrated ability to manage multiple accounts and competing priorities in a fast-paced environment
• Ability to identify risk, escalate appropriately, and maintain professionalism under pressure
• Proficiency in Microsoft Office products, including Outlook, Teams, and Excel

Nice To Haves

• Bachelor’s degree in business, communications, marketing, or a related field preferred

Responsibilities

• Serves as the primary client-facing point of contact for assigned key accounts
• Leads ongoing client communication, expectation management, and relationship continuity
• Participates in client meetings and owns documentation, action-item tracking, and follow-through
• Coordinates internal routing of requests for quotes, reporting, presentations, and status updates
• Maintains visibility into account performance, delivery trends, and risk indicators
• Identifies potential issues, delays, or misalignment and escalates appropriately to Client Services leadership
• Communicates constraints, changes, or risks to clients in a professional and solution-oriented manner
• Partners with Client Service Team members and Operations to support account execution
• Supports account stability, retention, and year-over-year growth through proactive relationship stewardship

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED