Kentucky Derby Luxury Dining Concierge Manager

Churchill Downs Inc.•Louisville, KY

54d•Onsite

About The Position

Churchill Downs Racetrack ("CDRT"), the world's most legendary racetrack, has been the home of The Kentucky Derby, the longest continually held annual sporting event in the United States, since 1875. Located in Louisville, CDRT features a series of themed race days during Derby Week, including the Kentucky Oaks, and conducts Thoroughbred horse racing during three race meets in the Spring, September and Fall. CDRT is located on 175 acres and has a one-mile dirt track, a 7/8-mile turf track, a stabling area, and provides seating for approximately 60,000 guests. The stable area has barns sufficient to accommodate 1,400 horses and a 114-room dormitory for backstretch personnel. CDRT also has a year-round simulcast wagering facility. www.ChurchillDowns.com. JOB SUMMARY Be a part of the 152nd Running of the Kentucky Derby & Kentucky Oaks by leading our team of experienced Concierges in one of the Luxury Dining Rooms at Churchill Downs. Concierge Managers will manage Concierges in one of the following dining rooms: The Mansion or Spires Terrace. Several required training dates, starting March 14, 2026, will prepare you to provide extraordinary service to our distinguished guests for both race days (May 1st and May 2nd, 2026). Team members are expected to attend all required training dates (listed below) and both race dates. Applicants with backgrounds in management, hospitality, and related industries, as well as those with horseracing knowledge and previous Concierge experience, are encouraged to apply. This is a seasonal position.

Requirements

Exceptional, high-level customer service skills
Self-motivated problem solver and leader
Detail-oriented with outstanding communication skills
Adaptable, open to change, and willing to take direction
Must showcase professionalism in verbal and non-verbal communication
Speak clearly and loud enough to be heard by a large group in noisy environments
High school diploma or GED required
Management experience or event coordination experience highly preferred
Must be 18 years of age or older
Must be able to stand for long periods of time while managing the concierge desk
Must be authorized to work lawfully in the United States

Nice To Haves

Preferred but not required: college coursework, retail or hospitality experience, some equine industry knowledge

Responsibilities

Supervise 14-30 Concierges delivering direct service to ticketholders.
Oversee the experience and service for guests within your assigned luxury dining room.
Liaise with other internal stakeholders to deliver first-class customer service.
Coordinate in room tasks, tours, and breaks to ensure the service level remains high throughout the race day.
Serve as a trusted resource to Concierges for questions related to access, events across the property, wayfinding, amenities, and other guest requests.
Lead pre-shift and post-shift meetings with Concierges within your assigned dining room.
Greet VIP guests upon entry to the Dining Room.
Handle customer service and maintenance requests efficiently using the resources provided, ensuring a full resolution.
Guide the Concierge team in troubleshooting issues, knowing when to escalate issues to ensure appropriate and timely resolution.
Manage a stock of amenity items to enhance the guest experience, ensuring items are organized and secured at the end of each day.
Present yourself in a polished, courteous manner.
Abide by the uniform policy & dress code.
Exhibit discretion when handling guests' personal information.