Concierge (2nd Shift) - Luxury Residential

Related • Chicago, IL

14h • $23 • Onsite

About The Position

At Related Management, we believe the front desk sets the tone for the entire building. As a Concierge at One Bennett Park, our premier luxury high rise in Chicago, you'll be the first impression for residents and guests, offering service that’s polished, warm, and reliable. If you love helping people, staying organized, and creating a welcoming atmosphere, this may be the perfect role for you. Schedule: Saturday - Wednesday 3:00PM - 11:00PM Days Off: Thursday and Friday Compensation: $22.80 / HR plus Local 1 Union Benefits

Requirements

• A passion for excellent service and a composed, professional attitude
• Comfort using basic digital tools (logging systems, CRM platforms, Emails, MS Office tools etc.)
• Ability to lift to 50 lbs and stand for long periods
• High school diploma or equivalent

Nice To Haves

• Experience 1-3 years in hospitality, customer service, or luxury properties is a plus

Responsibilities

• Greet residents and guests with professionalism and warmth
• Announce visitors and manage deliveries with care
• Keep the lobby calm, clean, and inviting
• Support leasing tours and resident events with a polished front desk presence
• Conduct lobby checks for lighting, music, scent, and overall atmosphere
• Monitor building camera systems and logs
• Track vendor and contractor activity and follow access procedures
• Respond to safety or privacy concerns calmly and appropriately
• Log and organize packages and deliveries using digital tools
• Track service requests and amenity bookings
• Support the package room and inventory systems
• Manage visitor logs and help maintain accurate resident preferences
• Prepare elevators and common areas for scheduled moves
• Notify the Resident Manager of unscheduled move-ins/outs
• Ensure smooth transitions with clear communication
• Welcome prospective residents and alert the leasing team
• Share branded materials and collect contact information
• Maintain a composed and helpful presence
• Offer local tips, help with events, and maintain bulletin boards
• Remember and act on resident preferences to personalize service
• Be a trusted connector in the community
• Follow all emergency procedures and stay calm under pressure
• Step in to solve service issues when possible, and escalate as needed
• Follow up with residents to ensure satisfaction
• Keep the front desk clean and organized
• Join daily huddles and team updates
• Model professionalism and emotional intelligence
• Take on special assignments when asked

Benefits

• Lots of paid time off (19+ days!) – we value your life outside of work.
• Customizable total rewards package – pick from our medical, vision and dental options, along with our life insurance and an Employee Assistance Program
• Financial wellness perks to set you up for success - such as 401(k), FSA & HSA, employer-paid life and AD&D insurance; paid leave & disability programs.
• Mental health resources, such as counseling, are available to our team members.
• Fertility benefits – such as surrogacy, adoption assistance and more!
• Paid time off to volunteer and we will match your charitable donations! We are a passionate team making real impact on the world!
• Grow with us – learning & training programs; tuition & certification reimbursement; internal advancement opportunities are available.…and so much more!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees