Junior Technical Support Analyst (Par Ops Insights & Delivery)
About The Position
The Junior Technical Support Analyst at Par Ops provides excellent customer service across multiple support channels while helping ensure our clients’ systems and locations are successfully polling and loading required data each day. This role is responsible for monitoring data health, identifying issues, and resolving software and data integration problems. At times, you will proactively contact store locations to troubleshoot and communicate technical concepts in a clear, customer-friendly way to non-technical audiences. This is a great opportunity for someone early in their career who is excited to grow technical skills and build a long-term path in technology or software support.
Requirements
- 1–2 years of experience in customer service, technical support, or a related support role
- Strong written and verbal communication skills; able to explain technical concepts clearly to non-technical audiences
- Excellent analytical and problem-solving skills; comfort diagnosing issues with limited information
- Ability to work independently, exercise sound judgment, and make decisions when circumstances warrant action
- Desire to build a career in the technology/software industry
Nice To Haves
- Education in Information Technology, Computer Science, or a related field preferred
- Restaurant industry experience strongly preferred
- Foundational knowledge of SQL and relational databases preferred
- Experience creating clear technical documentation (internal and/or customer-facing)
- Familiarity with tools such as Microsoft Office and ticketing systems
- Comfortable learning new systems and staying current on required training/certifications
Responsibilities
- Monitor and maintain daily data polling/loading for Par Ops clients to ensure required data is received for each customer system and location
- Apply systems analysis techniques to identify, diagnose, and resolve software and data integration issues
- Perform in-depth troubleshooting, including SQL-based data analysis (as needed)
- Use a variety of tools to complete work (e.g., PAR OPS Analytics & Recovery, SharePoint, Microsoft Office, ticketing system)
- Implement configuration changes to optimize platform performance and customer experience
- Provide timely, high-quality customer support via email, chat, and phone
- Manage the support queue and support escalations through resolution
- Collaborate with engineering to test/validate updates and integrations
- Identify recurring issues and propose system-level improvements
- Create and maintain internal and client-facing documentation
- Assist with client training and education as needed
- Participate in the morning monitoring rotation (4am–8am CST)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
251-500 employees
