Junior Technical Analyst

Mental Health Innovations•London, CA

4d•$35,000•Hybrid

About The Position

Operate a diverse range of technical and security systems, whilst bridging the gap and interacting directly with business teams. This is a great opportunity to begin a career in security and training will be provided on the job.

Requirements

Strong analytical and problem solving skills
Excellent communication skills, both verbal and in writing
Ability to prioritise tasks and work independently
Working knowledge of IT best practices
Maintaining and supporting a cloud environment (we use AWS)
Experience of supporting business-critical IT infrastructure
Support and management of devices and device management solutions
Security best practices (e.g. CE+)
Identify and access management (e.g. Google SSO)
System administration of business SaaS platforms, e.g. Salesforce, Atlassian, Google Workspace
Coding in a commercial environment, or demonstrable personal coding projects

Nice To Haves

University degree or equivalent experience
Exposure to ITIL
Knowledge of ISO 27001 and CyberEssentials+
Knowledge of Data Protection Act 2018/UK GDPR

Responsibilities

Operating, building and configuring our systems
To build, deploy activities and customise SaaS products
To work on multiple products or technologies to deliver a unified service
To manage technical processes and liaise with IT Operations Team
To be hands-on in building and systems configuration and customisation
To influence decisions in design and continuous improvement
To be a safe pair of hands, working independently and reporting progress or issues at regular intervals
Supporting our Information Security Management System and Compliance
To manage security processes
To work on security audits and coordinate the response to findings
To produce KPIs and documentation
To participate in security and data protection working groups
Aligning with business requirements an customer needs
To be aware of stakeholders and touch points in other teams
To work with other teams to progress their technical and security responsibilities
To work closely with the Technical Lead, Security Lead and IT Operations
To sit on cross department operations meetings and represent the team
To translate business requirements or feedback into options for improving our services or delivering a better user experience or bringing proposals back to the Technology Team.
To experience working with technical and non-technical stakeholders
To experience sizing and prioritising work
Works in accordance with security and compliance requirements
To integrate with the wider IT & Security and IT Operations teams, and perform duties outside core responsibilities to support them as required.