Junior Systems Administrator

Jordan Valley Health•Springfield, MO

About The Position

Jordan Valley Health (JVH) is a mission-driven organization dedicated to improving the health of individuals and families in underserved communities. We provide comprehensive healthcare services including primary medical, dental, vision, and behavioral health. Our mission is simple: Improve our community’s health through access and relationships. By working collaboratively with partners and continually innovating, JVH strives to be a leader in providing essential healthcare for the underserved, ensuring everyone in our community has access to quality healthcare. The Junior Systems Administrator is responsible for maintaining IT infrastructure by installing, configuring, and maintaining hardware and software components of computer and network systems to ensure optimal performance and user accessibility. Monitoring system performance, troubleshooting issues, and executing necessary adjustments or repairs to prevent or resolve system failures. Managing user accounts, permissions, and access rights, ensuring secure and efficient operation of all systems and data. Implementing and testing network security measures to protect systems and information from unauthorized access or cyber threats. Performing regular backup operations and implementing appropriate processes for data protection, disaster recovery, and failover procedures along with routine testing. Documenting system configurations, changes, and procedures to maintain an accurate record of the technology environment and assist in compliance with IT policies.

Requirements

Knowledge of and experience with, DHCP, DNS, Exchange, TCP/IP, Active Directory, MS Server OS’s and Microsoft 365

Nice To Haves

Associate’s degree in computer-related field is preferred; appropriate experience may be substituted.
3 years of experience in Tier 1-2 technical support or equivalent role responding directly to customer requests is preferred
Knowledge of and experience with Type 1 Hypervisors, such as Hyper-V, VMWare or KVM, Microsoft 365, HPE Equipment, SAN, Terminal Servers, VOIP
CompTIA Certifications are a plus; Microsoft certifications are a plus.

Responsibilities

Create and manage user accounts across organizational systems in accordance with JV’s approval protocols; perform account unlocks, password resets, and access adjustments as needed.
Provide first-level troubleshooting, technical assistance, and support for incoming requests related to computer systems, software, hardware, and network issues. Use diagnostic techniques to gather detailed information and document clear problem summaries for escalation when appropriate.
Assist in developing training materials and delivering user training. Communicate technical information in clear, accessible language and guide users through troubleshooting steps using structured questioning.
Install, configure, modify, and repair computer hardware, software, and peripheral equipment as assigned. Support the team in maintaining accurate inventory records and tracking equipment assignments.
Apply operating system patches, updates, and upgrades on a routine schedule. Support the configuration of new services and the maintenance of administrative tools and utilities.
Participate in reviewing system outage resolutions, documenting outcomes, and identifying issues related to configuration management or failed changes.

Benefits

Medical and Prescription Drug Coverage: Three comprehensive plan options (Buy-up, Base, and High Deductible) through UnitedHealthcare's Choice Plus network, covering various deductibles and out-of-pocket limits. Includes access to telemedicine services via Teladoc.
Health Savings Account (HSA): Available for employees in the High Deductible Plan with employer contributions and tax advantages.
Flexible Spending Account (FSA): Options for both healthcare and dependent care FSAs, allowing pre-tax contributions for qualified expenses.
Dental and Vision Coverage: Dental insurance through Cigna’s DPPO network and vision coverage through EyeMed’s Insight network.
Retirement Plan: Pre-tax and Roth 403(b) retirement plans with a 5% employer match starting after 30 days of employment.
Life and Disability Insurance: Basic Life and AD&D insurance provided at no cost, with the option to purchase additional coverage. Long-term and short-term disability insurance are also available.
Employee Assistance Program (EAP): Free confidential support for personal and professional challenges, including counseling and crisis intervention.
Additional Voluntary Benefits: Options for critical illness, accident, hospital care, and pet insurance through MetLife.
Pay on Demand Available
Holidays: Nine paid holidays per year.
Health Requirements: All employees are required to provide proof of vaccination for Flu, Hepatitis B and Tuberculosis (TB) as part of our commitment to maintaining a safe and healthy workplace.