Junior System Administrator

Cultura • Alpharetta, GA

5h • Remote

About The Position

Cultura Technologies delivers innovative software solutions that simplify business and information management across the agricultural supply chain. Our mission is to help agribusinesses improve yields and product quality, reduce operational variability, streamline processes, enhance decision-making, and mitigate risk. From back-office functions like accounting and payroll to operational workflows such as grain handling, crop planning, and traceability, our technology empowers greater productivity and exceptional customer service.

We are seeking a Junior System Administrator to join our growing IT team. This fully remote role supports a distributed workforce across North America and plays a key role in maintaining a secure, efficient, and user-friendly computing environment. The ideal candidate is a proactive problem solver with a passion for technology, strong troubleshooting skills, and an eagerness to learn. This role offers significant growth opportunities for individuals looking to advance into more senior system or network administration roles.

Requirements

• 1–3 years in a Level 3 Helpdesk or similar technical support role.
• Strong working knowledge of antivirus/antimalware tools (CrowdStrike preferred).
• Solid understanding of DNS, DHCP, and general networking fundamentals.
• Experience with hardware asset management.
• Ability to manage and tune spam filtering solutions.
• Strong ticket triage abilities and experience prioritizing workloads.
• Excellent documentation, organization, and follow-through skills.
• Clear and professional communication with both technical and non-technical users.
• Ability to work independently while managing multiple priorities.
• Strong attention to detail and organizational abilities.
• Team-oriented mindset with a focus on collaboration and continuous improvement.

Nice To Haves

• Experience with monitoring systems (e.g., SolarWinds, Spiceworks, Nagios).
• Familiarity with EDR solutions, especially CrowdStrike.
• Experience working in distributed or remote support environments.
• Bachelor’s degree in MIS, Computer Science, or a related field (preferred but not required).
• Relevant certifications (e.g., A+, MCSA, CCENT) are highly desirable.
• Commitment to ongoing learning and professional development.

Responsibilities

• Provide Tier 3 helpdesk support for hardware, software, and network issues.
• Manage and maintain desktop computing environments, including device deployment, configuration, and OS installation.
• Maintain accurate asset tracking for all company hardware.
• Create, update, and maintain IT documentation to ensure consistent and reliable processes.
• Collaborate with senior system and network administrators on projects and assist with light server administration tasks.
• Balance multiple tickets and ongoing initiatives in a fast-paced environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level