Junior Support Engineer
About The Position
Bracebridge Capital, LLC is a leading alternative asset manager with approximately $12 billion of net assets under management. The firm pursues investment strategies primarily within the global fixed income markets with the objectives of capital preservation and absolute return without significant correlation to equity, interest rate and foreign exchange markets. Established in 1994, Bracebridge manages private investment funds that serve endowments, foundations, pension funds and other institutional and high-net-worth investors. Approximately 160 employees operate from our office located in Boston’s historic Back Bay. The entrepreneurial and collaborative culture at Bracebridge rewards and supports motivated, dedicated, enthusiastic and intellectually curious individuals. We believe our firm’s greatest asset is the people who work here. Bracebridge Capital seeks a Junior Support Engineer with strong analytical and problem-solving skills, for our Application Development group. The Junior Support Engineer will report to the Application Development Manager and will become the expert on all aspects of our fixed income trading and research application suite.
Requirements
- B.A. or B.S. in Computer Science, Electrical Engineering, or similar discipline
- 0–3 years of experience in a support, data, or junior engineering role
- Strong SQL skills (PostgreSQL preferred) - ability to write complex queries and debug data issues
- Working knowledge of C# and object-oriented programming concepts
- Understanding of relational databases and data modeling
- Strong analytical and problem-solving abilities
- Ability to work with large datasets and identify inconsistencies
- Good communication skills and willingness to collaborate
- Strong interest in growing into a software engineering role
Nice To Haves
- Experience with support/ticketing tools (Asana, Jira, etc.) and familiarity with debugging tools, logs, or APIs, a plus
- Exposure to distributed systems or backend services, preferred
Responsibilities
- Monitor and manage incoming support requests across systems
- Triage issues based on priority, impact, and business needs
- Document issues, analysis, and resolution steps
- Write complex SQL queries to investigate and resolve issues
- Analyze datasets to identify inconsistencies, anomalies, and gaps
- Perform data validation, correction, and reconciliation across systems
- Read and understand C# code to troubleshoot application issues
- Assist in debugging backend services and data pipelines
- Partner with engineers to identify root causes and implement fixes
- Gradually contribute to bug fixes and small enhancements in C#
- Participate in code reviews and learn engineering best practices
- Build familiarity with system capabilities and data flows
- Take ownership of smaller technical tasks over time
- Work closely with engineering and business teams
- Communicate findings and status updates effectively
- Develop strong understanding of application tools and workflows
- Identify patterns and propose improvements to reduce support volume
- Contribute to improving data quality and system reliability
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
