Junior Service Desk Technician

DYOPATH•Waddell, AZ

8d•$15•Onsite

About The Position

Are you energized by helping people solve IT challenges and keeping technology running smoothly? DYOPATH is on the lookout for a Junior Service Desk Technician who thrives on teamwork, curiosity, and a passion for delivering exceptional support. As a Junior Service Desk Technician, you’ll be the first point of contact for customers, providing intake for calls, creating tickets, and delivering timely notifications. You’ll answer inquiries via phone, email, and system requests, document solutions using SOPs, and support tasks like shipping equipment, updating mobility info, and organizing storerooms. The Junior Service Desk Technician also assists with laptop resets, mailing peripherals, tracking packages, and other projects as assigned. As a Junior Service Desk Technician, you’ll gain hands-on IT experience, work with a supportive team, and build a foundation for your tech career. You’ll help keep systems running smoothly and make a real impact every day.

Requirements

High School Diploma or GED required.
Strong communication and customer service skills.
Basic knowledge of Windows OS and IT tools.
Ability to follow SOPs and multitask in a fast-paced environment.

Nice To Haves

Familiarity with shipping processes and asset tracking is a plus.

Responsibilities

Providing intake for calls
Creating tickets
Delivering timely notifications
Answering inquiries via phone, email, and system requests
Documenting solutions using SOPs
Supporting tasks like shipping equipment, updating mobility info, and organizing storerooms
Assisting with laptop resets
Mailing peripherals
Tracking packages
Other projects as assigned