Service Desk Technician

Citizens Health•Colby, KS

4d•Onsite

About The Position

We are looking for a Service Desk Technician to work full-time in our organization. This position will provide computer support for all computer hardware and software for all associates/physicians at Citizens Medical Center, Prairie Senior Living Complex, Family Center for Health Care and other entities outside the organization who require access to Citizens Health resources. Our Mission: Enhancing the lives of those we serve. About Us: Citizens Health is a community based, private, not-for-profit organization. It is comprised of: Citizens Medical Center - a 25 bed critical access hospital, Family Center for Health Care - an outpatient rural health clinic, Prairie Senior - a skilled nursing facility, Citizens Clubhouse - an onsite childcare center that cares for children 6 weeks to school age for our workforce, Citizens Medical Equipment - our durable medical equipment business. Palace Drug Store - our outpatient pharmacy We strive to be progressive, dependable and knowledgeable, while providing compassionate, evidence-based care to the residents of northwest Kansas. Location: 100 E College Ave, Colby, Ks Days: Monday through Friday and weekly call rotation with three other associates Hours: 8 AM to 5 PM Pay Range: dependent upon experience.

Requirements

Possess interpersonal skills needed to function in a "team" setting
Must have at least 1-3 years experience in a help desk environment.
Solid knowledge of Windows 7 and Windows 10
Background in working with workstations in a networked environment
Strong troubleshooting and problem resolution skills
Understanding and knowledge of common software platforms such as MS Office
Experience with Antivirus and Antispyware tools
Working knowledge of basic networking principles including routers, firewalls, and switches
Must have experience with a domain environment on the desktop level
Must possess desire and ability to learn CMCI’s electronic health record software platforms
Able to follow instructions with a minimum of supervision.
Must have obtained one or more of the following certifications: CompTIA A+, CompTIA Network+, Windows 7, Windows 8, Windows 10 (Willing to work around this depending on level of overall experience and a desire to obtain a certification. When hiring, candidates with formal training will have an advantage over those that do not.)

Nice To Haves

Knowledge of network cabling configuration helpful.
Bachelor’s or Associate’s Degree in a technology field is preferred

Responsibilities

Maintain all end-user equipment on the Local Area Network (LAN) including desktop computers, tablets, laptops, cabling and software. Responsible for all hardware inventory.
Provide assistance to all employees/physicians utilizing the EHR software. Maintain a solid level of understanding with all operating platforms
Assist with network and EHR security access on all new and existing users. Perform initial security orientation for all new hires.
Responsible for all Mobile Device Management setup and configuration
Maintain documentation, complete knowledge base articles and build training documents when needed
Attend meetings, In-services and seminars as required and as requested.
Complete other duties as assigned.