Service Desk Technician
About The Position
We’re on the lookout for talented Service Desk Technician to join our company. Our technicians make use of their established skills within a fast-paced environment. Working on real time IT-related issues and requests received through the business whilst upholding Kinetic IT’s reputation for delivering beyond customer expectations. Responsibilities will include: Troubleshooting & investigating IT-related issues over the phone Deliver a high-level of proactive and cooperative customer service Log & resolve IT tickets and escalating to cross-functional teams as required Collaborating with other vendors and service providers Sharing lessons learned and process improvements with your team. What you’ll bring to the table: Ability to obtain a National Police Check Clear communication and good customer service skills The ability to adapt to technology changes and follow processes accurately Prior experience in a phone based and/or dynamic customer service environment is highly desirable. Don’t meet every requirement? Don’t worry, we’d still love to hear from you! At Kinetic IT we value diversity and are actively seeking candidates with varied backgrounds. In selecting the right person for this role, we will consider your skills and experience as well as your personal qualities, attitude and potential for development. About Kinetic IT Kinetic IT is a leading Australian IT services provider specialising in Intelligent Workplace, Cloud, Cyber Security, Digital Infrastructure and IT Service Management. We are unlocking the potential of technology to enrich lives of Australian communities. For more than 25 years, we’ve partnered with some of Australia’s most important organisations, helping them deliver essential services relied upon by our communities including government, critical infrastructure, education, law enforcement, defence, emergency services, utilities, and transport. Be You, Create the Future At Kinetic IT, we’re driven by a shared passion for technology, customer success, and community impact. With over 1,500 talented people working across Australia, we deliver world-class capabilities with a local touch – helping shape the future of tech, here and beyond. We value individuality and foster an inclusive culture where you’re safe to be your best, real self. We tackle challenges together, celebrate success together, and make sure everyone feels valued, supported, and proud of the work they do. As an equal opportunity employer, we welcome people of all abilities, backgrounds, cultures, and genders. We’re proud to be an Indigenous and Veteran-friendly employer. The Kinetic IT Difference Growth-focused culture – Formal training, mentoring, vendor exam support, communities of practice and regular development reviews. Advance your career – Access new roles via our internal ‘Opportunity Marketplace’ careers hub. Flex your work – Hybrid options, flexible hours, mobility and part-time roles (customer needs permitting). Celebrate together – Social events, cultural celebrations, end-of-year functions and more. Wellbeing matters – Health and wellness resources, tailored leave and support options and EAP access. How To Apply Work with us as we bring technology to life. Apply today or send your CV direct to [email protected]. You can learn more about our culture and crew online at kineticit.com.au.
Requirements
- Ability to obtain a National Police Check
- Clear communication and good customer service skills
- The ability to adapt to technology changes and follow processes accurately
Nice To Haves
- Prior experience in a phone based and/or dynamic customer service environment is highly desirable.
Responsibilities
- Troubleshooting & investigating IT-related issues over the phone
- Deliver a high-level of proactive and cooperative customer service
- Log & resolve IT tickets and escalating to cross-functional teams as required
- Collaborating with other vendors and service providers
- Sharing lessons learned and process improvements with your team
Benefits
- Growth-focused culture – Formal training, mentoring, vendor exam support, communities of practice and regular development reviews.
- Advance your career – Access new roles via our internal ‘Opportunity Marketplace’ careers hub.
- Flex your work – Hybrid options, flexible hours, mobility and part-time roles (customer needs permitting).
- Celebrate together – Social events, cultural celebrations, end-of-year functions and more.
- Wellbeing matters – Health and wellness resources, tailored leave and support options and EAP access.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
