Junior Salesforce Administrator

Foundation Software•Strongsville, OH

10d•Onsite

About The Position

Foundation Software is seeking a Junior Salesforce Administrator to join our dynamic Salesforce team. This role is ideal for someone interested in building a career in Salesforce administration and gaining hands-on experience in a real-world, production environment. The Junior Salesforce Administrator will support the day-to-day maintenance of our Salesforce platform while developing skills across configuration, data management, reporting, and user support. This role reports directly to the Salesforce Architect and is part of the Salesforce team aligned with the Sales organization, supporting Salesforce across multiple business functions. This is an in-office, non-remote position based in Strongsville, Ohio. This is a learning-focused role where the Junior Salesforce Administrator will work closely with the Salesforce Architect and the broader Salesforce team to gain hands-on experience supporting real business needs. The role is designed to gradually increase responsibility as skills and confidence grow.

Requirements

Interest in building a career in Salesforce administration.
Salesforce Associate or Salesforce Administrator certification (completed or in progress preferred).
Knowledge of Salesforce platform features and capabilities.
Strong analytical, problem-solving, and detail-oriented mindset.
Excellent communication and interpersonal skills.
Ability to work collaboratively in a team environment.
Basic understanding of database management and data manipulation.
Ability to learn new tools and processes quickly.

Nice To Haves

Familiarity with Salesforce data import/export tools is a plus.

Responsibilities

Salesforce Administration Support
Support day-to-day Salesforce administration activities under guidance, including configuration updates, access requests, and basic troubleshooting.
Assist with maintaining data quality and consistency through approved data updates and validation checks.
User Support & Enablement
Serve as an initial point of contact for routine Salesforce questions.
Help users understand Salesforce functionality and follow established best practices.
Escalate complex issues appropriately while learning how to diagnose root causes.
Testing, Documentation, and Release Support
Assist with testing Salesforce enhancements and changes prior to release.
Document configurations, processes, and testing outcomes.
Participate in release preparation and post-release validation activities.
Reporting & Insights
Create and maintain reports and dashboards based on defined business requirements.
Validate report accuracy and collaborate with stakeholders to ensure usability.
Learning, Exposure, and Continuous Improvement
Gain hands-on experience in a modern Salesforce environment, including working with sandboxes, data tools, and change processes.
Support Salesforce across multiple teams and business functions.
Learn and apply Salesforce best practices for configuration, documentation, testing, and releases.
Stay current with Salesforce platform updates and features.
All other duties as assigned, as appropriate for the role.