Junior IT Support
About The Position
Blooming Health is an AI-powered Social Care Agent platform helping healthcare organizations turn social care solutions into real health outcomes for underserved populations. We identify and address social barriers to care, connect members to trusted community partners, and guide them through preventive health actions—by text, voice, or email, in 80+ languages. Our platform supports 1,000+ community organizations across 25 states, helping millions of people access the services they need to stay healthy. We don’t just offer software—we deliver impact. We’re seeking a Junior IT Support Specialist to join Blooming Health’s growing team. This role is ideal for an early-career IT professional who enjoys hands-on technical support, thrives in a collaborative environment, and is eager to grow their skills in a fast-scaling healthcare technology company. You’ll support Blooming Health’s internal teams by ensuring reliable, secure, and compliant IT operations across hardware, software, and systems.
Requirements
- 1–3 years of experience in IT support, help desk, or junior systems administration.
- Strong working knowledge of common operating systems, hardware troubleshooting, and SaaS tools.
- Familiarity with IT security best practices and compliance concepts (HIPAA awareness is a plus).
- Experience supporting mobile devices and distributed teams.
- Strong documentation habits and attention to detail.
- Clear communication skills and a service-oriented mindset.
- Comfortable working in a fast-paced, growing environment with evolving needs.
Nice To Haves
- IT certifications (CompTIA A+, Network+, Security+, or similar).
- Experience with HRIS platforms such as JustWorks.
- Exposure to healthcare, health tech, or regulated environments.
Responsibilities
- Provide day-to-day IT support to employees, assisting with hardware, software, mobile, and network issues to ensure smooth operations.
- Support remote and onsite staff, including mobile device troubleshooting (company phone provided for responsiveness and on-call needs).
- Support IT compliance monitoring efforts as assigned, ensuring adherence to company IT policies, data protection standards, and industry regulations.
- Assist with implementing and maintaining security controls, including antivirus tools, firewalls, access controls, and endpoint security.
- Troubleshoot and resolve IT incidents promptly, escalating complex issues when required.
- Perform routine system maintenance, including software updates, patches, backups, and device configuration.
- Create and maintain IT documentation, procedures, and compliance-related records to support audits and internal reviews.
- Track, maintain, and report on IT assets (hardware, peripherals, mobile devices).
- Manage asset records within JustWorks HRIS, ensuring alignment with People Ops processes.
- Partner with People Ops, Legal, and Business Operations on technology integrations, onboarding/offboarding, and special projects as assigned.
Benefits
- Be part of a mission-driven company improving access to healthcare and social services.
- Work closely with cross-functional teams in a collaborative, supportive environment.
- Clear growth path as the company scales its IT and security infrastructure.
- Competitive compensation and hands-on exposure to meaningful projects.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
51-100 employees
