Junior IT Support Specialist

ITnova • Glen Burnie, MD

1d • Hybrid

About The Position

The Junior IT Support Specialist / Microsoft Systems Administrator provides technical support in the administration, security, and maintenance of Microsoft and Zoho cloud environments. This role supports end users, manages user accounts, and helps protect organizational systems by following cybersecurity best practices. The position plays a key role in maintaining system performance, protecting data, and ensuring secure access to business applications.

Requirements

• Associate’s degree in Information Technology, Computer Science, or related field, or equivalent experience
• 1 - 3 years of IT support or help desk experience
• Experience administering Microsoft 365, including user account management
• Proficiency supporting Zoho cloud-based software
• Basic knowledge of Windows operating systems and Active Directory / Azure AD
• Strong troubleshooting and problem-solving skills
• Excellent communication and customer service skills

Nice To Haves

• Bachelor’s degree in Information Technology or related field
• IT or cybersecurity certifications: CompTIA A+ CompTIA Security+
• Microsoft 365 Certified Microsoft Fundamentals
• Experience with ticketing systems
• Basic understanding of networking concepts (VPN, TCP/IP, DNS)
• Experience supporting cloud-based environments

Responsibilities

• Provide technical support for desktops, laptops, mobile devices, printers, and user applications
• Administer user accounts, permissions, and access in Microsoft 365 (Exchange, Teams, SharePoint, OneDrive, and Azure AD)
• Support and maintain Zoho cloud-based applications, including user setup, troubleshooting, and access management
• Install, configure, and maintain Windows operating systems and Microsoft Office applications
• Respond to help desk tickets and resolve technical issues in a timely and professional manner
• Assist with onboarding and offboarding, including provisioning accounts, equipment setup, and access configuration
• Troubleshoot basic network connectivity, email, and system access issues
• Document technical issues, resolutions, and procedures in the ticketing system
• Assist senior IT staff with system maintenance, updates, and security tasks
• Maintain IT asset inventory and equipment tracking

Benefits

• Medical, Dental & Vision benefits
• 401k
• Paid-time-off
• Paid holidays
• Training reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree