Junior IT Helpdesk Specialist

Atollo•Patuxent River, MD

1d•$35,000 - $50,000•Onsite

About The Position

Exciting opportunity for a Junior IT Helpdesk Specialist at ATOLLO (serving as a Navy NMCI-ACTR) in Patuxent River, MD. The successful candidate will provide support to our Navy customer. This is an onsite work opportunity with travel duties on a limited basis, and includes various IT Support activities including inventory control and maintenance of outdoor network equipment The ideal candidate will have a strong background in network services and security, and a passion for assisting in mission-critical operations. WHO WE ARE: INTRODUCTION ATOLLO is a leading provider of Smart Base / Smart Facilities solutions to Government and Military customers in the U.S. and international markets. ATOLLO provides solutions that enable Smarter Automation and Wider Integration resulting in Smarter Decisions Made Quickly and Affordably. With a vision to drive effective adoption of disruptive technologies without compromising security and operations, our team partners with customers to elevate their operational and technology capabilities by leveraging extensive experience gained in delivering smart energy programs, industrial automation & control systems, and critical infrastructure cyber security solutions. We offer institutional facility owners scalable integrated technology solutions that can save owners significant portions of their energy consumption, advance their carbon neutrality goals, and significantly improve operations and maintenance. We achieve this by delivering best-of-breed solutions that seamlessly and securely integrate technology into our customers' daily operations. YOUR ROLE as the Junior IT Helpdesk Specialist (NMCI-ACTR) you will perform tasks required to support clients with helpdesk questions, software issues, system monitoring and network connectivity.

Requirements

U.S. citizenship
Active DOD SECRET Clearance. (Required)
CompTIA Security+ certification ( Required or able to obtain within 45-days of employment )
3 years of hands-on IT network administration or support experience.
Proficiency performing network services, including installation, configuration, and testing of network infrastructure.
Strong oral communication, organizational, and interpersonal skills.
The successful candidate must be self-motivated with the ability to work independently and manage tasks with minimal supervision utilizing strong research and analytical skills when reviewing data.
The position will require sitting at a computer for extended periods and frequent lifting and walking.
Effective problem solving, collaboration and creativity skills are necessary.

Nice To Haves

Bachelor's degree from a four-year college or university.
Experience operating, maintaining, and managing networks and firewalls-both hardware and software.

Responsibilities

Delivering technical, operational, and systems analysis to support IT infrastructure and user needs, related to computers, networks and peripherals
Coordinating, managing, and implementing procedures aimed at optimizing overall system performance.
Identifying, coordinating, and delivering IT services in alignment with customer requirements and organizational objectives.
Monitoring systems for performance issues and apply effective troubleshooting techniques to resolve any deficiencies.
Communicating system outages, interruptions, and downtime to supervisors and end-users in a timely manner.
Reviewing and validating data within the NMCI Enterprise Tool (NET) to ensure accuracy of delivery orders and proper resource allocation, including support for equipment technical refresh initiatives.
Supporting NMCI Moves, Adds, and Changes (MACs) to maintain operational readiness.
Assisting with the installation, configuration, testing, and troubleshooting of hardware, software, and network components.
Contribute to projects involving the expansion and enhancement of existing network and communication infrastructure.
Enforce the Command's Information Assurance (IA) policies and assist in the investigation of suspected violations and compliance issues.
Provide end-user training on the effective use of hardware and software systems.