Junior IT Help Desk Technician

TAK Broadband•Sioux Falls, SD

3h•$20 - $26•Onsite

About The Position

TAK Broadband is a leading end-to-end U.S. fiber broadband network construction contractor operating in 42 states. It builds more than just networks; it connects communities to new valuable digital opportunities. TAK offers comprehensive service solutions, from construction to drops to fulfillment. TAK’s ecosystem of partners allows it to successfully complete every project starting from the first point of conception. This includes engineering teams, distributors, and more than 100 qualified construction crews with extensive experience across all ISP types and markets; over 300 experienced bury drop crews; and more than 700 professional technicians. We are seeking a Junior IT Help Desk Technician to join our team in Sioux Falls, SD. In this role you will be responsible for independently resolving a wide range of end-user technical issues while contributing to daily IT operations. This role builds on foundational support experience and requires greater responsibility in user administration, hardware lifecycle management, and moderate troubleshooting. You will serve as a reliable point of contact for employees and help drive efficient IT service delivery. This is NOT a remote role. Must be located in or moving to Sioux Falls, SD to be considered.

Requirements

1-3 years of experience in IT help desk or desktop support required
Solid knowledge of Windows 11 troubleshooting, Microsoft 365 applications, and standard business software
Familiarity with enterprise collaboration platforms, basic networking concepts, and hardware repair
Strong problem-solving, organizational, and customer service skills
Ability to work independently with minimal supervision while collaborating effectively with the team
Must provide a valid government-issued photo ID for verification; a driver’s license is required if the role involves driving
Passing of all pre-employment requirements (MVR, Background Check, Drug Screen)

Nice To Haves

IT certifications (e.g., CompTIA A+, Microsoft certifications) are a plus

Responsibilities

Provide second-level support for hardware, software, and connectivity issues, escalating only when necessary
Perform laptop/desktop hardware repair, imaging, and advanced builds
Manage user setup, hardware/software procurement assistance, and new-hire onboarding processes
Administer and support enterprise cloud productivity and email platforms, including user account management and basic collaboration tool configuration
Troubleshoot network and internet connectivity problems for users
Support mobile device enrollment, configuration, and troubleshooting for Apple iOS and Android platforms
Handle printer configuration, advanced troubleshooting, and peripheral support
Assist with endpoint security practices and basic device management tasks
Document resolutions, update knowledge articles, and contribute to process improvements
Provide training and guidance to end users on best practices for common applications and tools
Other duties as assigned