Junior IT Event Support Technician

SAIC • Pearl City, HI

6h

About The Position

SAIC is seeking an IT Event Support Technician to serve on a team supporting our customer, the HQ USINDOPACOM J76, K. Mark Takai Pacific Warfighting Center to provide tier I technical support during exercises and events while managing user accounts, system imaging, SharePoint site creation, and SIPR token processing. JOB DESCRIPTION: Provide level I software, hardware, A/V VTC, and network support during and in preparation for PWC exercises and events. Create and manage user and group accounts across enclaves of responsibilities. Deploy baseline system images and configuration using MDT, MECM, or Kickstart. Wipe workstations after each event. Manage user accounts and troubleshoot login issues. Manage VDI desktops and user sessions. Create and manage SharePoint sites in support of events. Respond to Jira Service Tickets. Setup, Test VTC equipment prior to use and troubleshoot issues while in use. Assist warehouse personnel with asset management and equipment accountability. Write and update SOPs and documentation. Perform Local Registration Authority (LRA) duties: Process SIPR tokens for staff members and temporary tokens for event participants. Revoke, reset, and troubleshoot tokens. Update the LRA Logbook and prepare for audit inspections.

Requirements

• Bachelors and two (2)+ years of related experience; additional 4 years of experience in lieu of a degree.
• Experience with network protocols such as DHCP, DNS, SMTP, etc.
• Experience with operating systems and office automation software.
• Experience with client hardware and computing accessories.
• Experience with security compliance requirements in Department of Defense environments, including STIGs, GPOs, SCAP, and FedRAMP.
• Foundational knowledge of cloud computing and related technologies.
• Must be able to travel up to 25%25 a year.
• Must be able to take a 9+ hour shift in a 24-hour period for 2-3 weeks.
• Must be able to lift 50lbs of equipment safely.
• Must be able to reach overhead, bend, kneel and work under desks to connect cables and work on equipment.
• Must have a current DoD 8570 IAT level II or higher certification such as Security+ CE, CySA+, CISSP, CASP, SecurityX etc.
• Must have an active Secret clearance with ability to obtain a TS/SCI Clearance.
• Must be a current US Citizen.

Responsibilities

• Provide level I software, hardware, A/V VTC, and network support during and in preparation for PWC exercises and events.
• Create and manage user and group accounts across enclaves of responsibilities.
• Deploy baseline system images and configuration using MDT, MECM, or Kickstart.
• Wipe workstations after each event.
• Manage user accounts and troubleshoot login issues.
• Manage VDI desktops and user sessions.
• Create and manage SharePoint sites in support of events.
• Respond to Jira Service Tickets.
• Setup, Test VTC equipment prior to use and troubleshoot issues while in use.
• Assist warehouse personnel with asset management and equipment accountability.
• Write and update SOPs and documentation.
• Process SIPR tokens for staff members and temporary tokens for event participants.
• Revoke, reset, and troubleshoot tokens.
• Update the LRA Logbook and prepare for audit inspections.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 11-50 employees