Junior Helpdesk Technician, 6-month contract

TeleSign • Belgrade, MT

55d • Onsite

About The Position

The Junior Service Desk Technician is responsible for the support of all end-user technologies that empower Telesign employees to perform their daily work. The successful candidate will be proficient in the technologies detailed below, have excellent communications skills and a focus on providing superior customer support. This is primarily an on-site role.

Requirements

• English proficiency
• 0-2 years supporting users, both deskside and remote
• 0-2 years supporting Windows and Mac operating systems
• Active Directory - assigning membership, user and computer account management, and basic understanding of basic scripts
• Office 365
• Global Protect client or similar
• OKTA or similar SSO/SAML platform
• JAMF and Intune or similar endpoint management platform
• Experience supporting Teams and Zoom or similar UCaaS platforms
• Experienced working with the JIRA or similar ticketing system
• Ability to perform general maintenance duties including but not limited to, basic hardware repair, workstation setup, etc.

Nice To Haves

• Powershell scripting or any programming experience
• Automation experience
• Administration of any toolsets like JIRA, O365, Zoom, SharePoint….
• Any certifications in the tools listed above

Responsibilities

• Support all employee on-boarding activities including account creation, assignment of access rights, laptop configuration and software installation.
• Provide deskside and remote support and troubleshooting to Telesign employees; diagnose and resolve end-user network or local printer problems, software and hardware issues.
• Collaborate with other operations staff (systems administrators, network engineers, DBAs) when necessary to ensure Telesign staff have the services needed to perform their jobs.
• Regular reporting on local activities and plans
• Hands/Feet support of local file servers, server room, office networks, wireless access points, office security system, etc.
• Escalating issues when needed to the proper team or subject matter expert.

Benefits

• Good compensation - Competitive € salary plus benefits package.
• Development opportunities.
• Challenging but also a friendly working environment.
• And much, much more...

What This Job Offers

• Career Level: Entry Level
• Industry: Administrative and Support Services
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees