Junior Help Desk Technician

Renfro Brands•Mount Airy, NC

1d•Onsite

About The Position

As a Junior Helpdesk Technician, you will be the first point of contact for employees seeking technical assistance. You will provide support, assist with troubleshooting, and help maintain the organization's IT systems. This entry-level role is a great opportunity to develop your technical skills and gain valuable experience in IT support.

Requirements

Excellent attention to detail, time management skills and meeting deadlines
Positive attitude and ability to handle highly confidential information
Ability to reflect positive attitude and disciplined work ethic
Ability to work in a team
Ability to work independently
High energy level
Strong interpersonal skills
Demonstrated experience in being a self-starter
Ability to deal with internal/external customers with enthusiasm and professionalism
Strong verbal, written and interpersonal communication skills are essential
Must possess confidence, good judgement, energy and the right personality to work in a challenging environment.
High school diploma or equivalent; a degree or certificate in IT, Computer Science, or a related field is a plus.
Previous experience in a customer service or technical support role is beneficial but not required for entry-level applicants.
Basic understanding of computer hardware, operating systems (Windows, MacOS), and software applications.
Familiarity with Microsoft Office Suite, common desktop applications, and basic networking.
Ability to lift and move computer equipment when necessary.
Consistent daily attendance required; occasional off-shift support required.
Ability to travel occasionally domestically and possibly internationally.

Nice To Haves

Knowledge of IT ticketing systems and remote desktop tools is a plus.
A+ certification or other relevant IT certifications (CompTIA, Microsoft) are highly desirable.

Responsibilities

Respond to helpdesk tickets, phone calls, or emails and provide technical support to end-users.
Diagnose, troubleshoot, and resolve hardware, software, or network issues.
Install, configure, and maintain hardware and software applications.
Assist with setting up and supporting user accounts, passwords, and permissions.
Support end-users with basic network connectivity issues (Wi-Fi, VPN, printers, etc.).
Escalate unresolved technical issues to higher-level support when necessary.
Assist in maintaining IT documentation and updating the knowledge base with solutions to common problems.
Help with maintaining and updating inventory of IT assets (hardware, software, licenses).
Participate in regular system updates, backups, and security measures.
Provide excellent customer service and ensure timely resolution of issues.