Help Desk Technician

M. G. Newell•Greensboro, NC

22h

About The Position

The primary purpose of this position is to diagnose, and repair associated issues with configuration, software installations and hardware repair (including in-house repair or coordinating depot services).

Requirements

Previous experience in a technical support role or relevant internship preferred.
Strong technical knowledge of computer hardware, software, and networking.
Excellent problem-solving and communication skills.
Ability to prioritize and manage multiple tasks in a fast-paced environment.
Customer-focused attitude with a commitment to providing exceptional service.

Nice To Haves

Relevant certifications (e.g., CompTIA A+, Microsoft Certified IT Professional) are a plus.

Responsibilities

Provide first-line technical support to end-users via phone, email, or in-person.
Diagnose and resolve hardware, software, and network issues.
Troubleshoot and escalate complex technical problems to appropriate IT personnel.
Install, configure, and maintain computer systems, software, and peripherals.
Document all help desk interactions, including steps taken, resolutions, and follow-up actions.
Collaborate with other IT teams to implement solutions and improvements.
Train end-users in basic IT procedures and software applications.
Maintain accurate inventory records of hardware and software assets.
Perform routine system maintenance tasks, such as software updates and patches.
Stay updated on emerging technologies and IT best practices.