Help Desk Technician

Empeople Credit Union•Moline, IL

About The Position

The IT Help Desk Technician effectively and efficiently provides Tier I & Tier II support by assisting employees and members with hardware and software issues as they arise. Additionally, this person is responsible for installing and configuring hardware and software as well as monitoring security logs and reporting suspicious activity to the IT Help Desk Manager.

Requirements

Windows 10 and later
Some knowledge of Windows Server, Active Directory, Office 365, Microsoft Azure
Microsoft Office 2019 and later
Basic network configurations – TCP/IP
Basic printer configurations
Operating system and software upgrades
Computer setup and deployment
Troubleshoot software and hardware issues on Windows workstations
Troubleshoot printer issues
Install software and hardware upgrades
Create and maintain technical documentation
Associate’s degree in Information Systems/Computer Sciences or equivalent experience plus one year of IT related experience.
Bondable
Acceptable Credit History

Nice To Haves

Desktop or Microsoft certification preferred

Responsibilities

Provides Tier I & Tier II support by assisting employees with hardware and software issues as they arise.
Remote support provided by using either phone, email and chat to staff and members.
Installs and configures hardware, including workstations, printers, phones, etc.
Installs and configures various workstation software. Updates workstation software and operating system patches as they become available.
Creates and maintains workstation documentation.
Interacts with various hardware/software 3rd party vendors to resolve issues.
Monitors server and device logs for unusual activity and reports suspicious traffic to management.
Performs workstation hardware upgrades based on the replacement cycle.
Maintains the IT asset database, tracking all hardware and basic configurations.
Ability to work evenings and weekends, if needed.