Help Desk Technician

Etna Shared Services•Grand Rapids, MI

12h

About The Position

Are you a tech-savvy problem solver with great people skills? Etna Supply is looking for a Help Desk Technician to join our dynamic team! In this hands-on role, you’ll provide first-line technical support for hardware, software, and computer systems -ensuring smooth operations and a positive end-user experience across the company.

Requirements

Windows 10/11, Office 365, Active Directory, Exchange
PC hardware, printers, scanners, mobile (iOS/Android)
Networking knowledge (DHCP, DNS, VPN)
Security practices and antivirus tools
Help Desk ticketing systems (experience preferred)
Associate degree in Computer Science (with networking focus) or 1 year of related IT support experience
Valid driver’s license with a clean driving record
Strong communication and customer service skills
Willingness to travel occasionally and participate in after-hours on-call support
Frequently required to sit, stand, walk, and use hands
Able to lift up-to 25 lbs. regularly and up-to 50 lbs. occasionally
Successful completion of a pre-employment background check and substance abuse screening is required.

Nice To Haves

Eclipse software experience (a bonus!)

Responsibilities

Serve as the go-to resource for Tier 1 help desk support via ticketing system.
Diagnose and resolve basic hardware, software, and system issues.
Support onboarding by creating user accounts and configuring equipment.
Manage and track IT assets, including hardware inventory.
Troubleshoot and support audio/visual equipment for conference rooms.
Assist with LAN, WAN, VPN, and general network issues.
Install and maintain computer peripherals and mobile devices.
Write training manuals and provide user training as needed.
Maintain accurate records and ensure IT best practices are followed.

Benefits

Competitive compensation and benefits package, including bonus!
401K Retirement with company match
Medical, Dental, and Vision Insurance
Life Insurance
Short Term and Long-Term Disability
5 different lines of business and 2 subsidiaries that provide company stability through diversification.
Balanced home/work life, rare evenings or Saturdays, and no Sunday hours.
Professional development opportunities to support your growth.
A collaborative and inclusive work environment that values your contributions.
The fun challenge of working in a fast-paced, multi-location, diverse business function environment with minimal travel.