Help Desk Technician

Madison Regional Health System • Madison, SD

3d • Onsite

About The Position

Madison Regional Health System is seeking a full-time Help Desk Technician to be a part of the Madison Regional Health System mission: Committed to providing quality healthcare, close to home. Our Help Desk Technician is an essential part of our IT team and will provide staff with on-site local support in their use of IT equipment, business applications, and networks. This includes installing, diagnosing, repairing, maintaining, and upgrading hardware and software. Responsible for troubleshooting problem areas in a timely and accurate fashion, and providing end user training and assistance where required. Experience with Windows, Microsoft Office, Active Directory, Wireless Networks, and Virtual environments preferred. Ability to communicate in a professional manner, utilizing either written or oral skills. Excellent customer service, attention to detail, great telephone etiquette, computer knowledge, and the ability to multi-task in pressure/stressful situations are essential. Require a minimum Associate's degree in a computer related field. The working conditions will be in a clean, well-lighted area, with sitting majority of the shift and frequent repetitive motion of the hands/wrists involved. Hours will be Monday – Friday 8 a.m. – 5 p.m. with occasional evenings and weekends and participate in an on call rotation. Full-time positions come with Madison Regional Health System's benefits package and a competitive salary. MRHS offers retention pay to individuals who have worked at the facility for greater than one year. Madison Regional Health System employees receive a discount at the on-site cafeteria. This institution is an equal opportunity provider and employer.

Requirements

• Ability to communicate in a professional manner, utilizing either written or oral skills.
• Excellent customer service
• Attention to detail
• Great telephone etiquette
• Computer knowledge
• Ability to multi-task in pressure/stressful situations
• Require a minimum Associate's degree in a computer related field.

Nice To Haves

• Experience with Windows
• Experience with Microsoft Office
• Experience with Active Directory
• Experience with Wireless Networks
• Experience with Virtual environments

Responsibilities

• Installing, diagnosing, repairing, maintaining, and upgrading hardware and software.
• Troubleshooting problem areas in a timely and accurate fashion
• Providing end user training and assistance where required.

Benefits

• Madison Regional Health System's benefits package
• Competitive salary
• MRHS offers retention pay to individuals who have worked at the facility for greater than one year.
• Madison Regional Health System employees receive a discount at the on-site cafeteria.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree