Junior Help Desk Specialist

Seneca Holdings • Dayton, OH

10h

About The Position

Great Waters Federal is seeking a Junior Help Desk Specialist in Dayton,OH. The Junior Help Desk Specialist is responsible for providing first-level technical support to customers, with a primary focus on user account provisioning across multiple systems and responding to fundamental “how-to” and access-related inquiries. This role serves as a key point of contact for customers, ensuring timely, accurate, and courteous support while ensuring issues are properly documented, routed, and tracked. The position operates under the oversight of senior help desk personnel and functional leads

Requirements

• 1+ years of relevant experience in help desk support, customer service, financial systems support, or a related field
• Strong organizational and multitasking skills
• Excellent customer service and communication skills
• Proficiency in Microsoft Office Suite and other relevant software
• Ability to work effectively in a team environment
• Ability to obtain a U.S. secret level security clearance (requires US Citizenship)

Nice To Haves

• Bachelor’s degree

Responsibilities

• Provision, modify, and deactivate user accounts across multiple systems and applications in accordance with established policies and procedures
• Respond to customer inquiries related to system access, navigation, and basic system functionality
• Assist users with executing system functions and navigating established financial business processes within managed systems
• Troubleshoot and resolve common technical issues, escalating more complex problems to appropriate teams when necessary
• Collaborate effectively with teammates in a fast-paced, customer-focused environment to ensure timely resolution of user needs
• Document customer interactions, requests, and resolutions within the designated ticketing or case management system
• Follow security, compliance, and data protection standards at all times
• Conduct preliminary analysis of customer inquiries to identify trends, common issues, and opportunities for process improvement
• Provide clear guidance to users and stakeholders on correctly completing standard tasks and transactions
• Collaborate with other teams to ensure efficient operation of the organization
• Support the creation, maintenance, and distribution of user-facing documentation, job aids, and standard operating procedures

Benefits

• medical
• dental
• vision
• life
• disability
• voluntary benefit programs (critical illness, hospital, and accident)
• health savings and flexible spending accounts
• retirement 401K plan

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level