Junior Help Desk/IT Support Specialist
About The Position
We are seeking a motivated and detail-oriented Junior Help Desk / IT Support Specialist to join our IT team. This entry-level position is ideal for early-career professionals or recent graduates looking to gain hands-on experience in a secure, mission-focused environment. The ideal candidate will serve as a first point of contact for end-users while also assisting with the monitoring, troubleshooting, and maintenance of hardware and software systems — all while supporting cybersecurity best practices and the day-to-day operations of our IT infrastructure.
Requirements
- Associate's or Bachelor's degree in IT, Computer Science, Cybersecurity, or a related field (or equivalent experience)
- 0–2 years in systems administration or IT support (internships/co-ops count)
- Basic Windows Server administration
- Familiarity with Active Directory, Group Policy, and networking concepts (TCP/IP, DNS, DHCP)
- Basic knowledge of Linux OS
- Understanding of cybersecurity principles and best practices
- Basic understanding with a ticketing system
- Basic understanding with virtualization technologies such as VMware vSphere, Microsoft Hyper-V, Proxmox VE, or similar platforms
- Familiarity with Microsoft 365 and exposure to Microsoft Azure or other cloud platforms
- Strong troubleshooting, problem-solving, and customer service skills
- Attention to detail and strong organizational skills
- Excellent verbal and written communication skills
- Willingness to learn and ability to support off-hours or on-site work as needed
- Time management and handling multiple tickets
- Calm under pressure when dealing with frustrated users
- U.S Citizenship is required.
- A security clearance is not required to apply or at the time of hire; however, the ability to obtain and maintain a clearance is a condition of continued employment.
Nice To Haves
- Certifications (Preferred ): CompTIA A+, VCTA-DCV (VMware Certified Technical Associate), Network+, Security+, or Microsoft certifications
- Note: CompTIA Security+ is not required to apply; however, candidates selected for hire will be expected to obtain Security+ shortly after their start date as a condition of employment
Responsibilities
- Assist with the setup, configuration, and maintenance of servers, workstations, and network devices
- Monitor system performance and troubleshoot issues related to hardware, software, and network connectivity
- Apply system updates, patches, and security configurations as directed
- Maintain user accounts, permissions, and access rights in accordance with security policies
- Support help desk operations by responding to and resolving basic technical support requests via phone, email, and in-person
- Assist with onboarding new employees, including equipment setup and account provisioning
- Perform backups, data recovery, and routine system checks
- Document IT procedures, configurations, and troubleshooting steps; maintain accurate records in the ticketing system
- Ensure compliance with security and operational policies, escalating complex issues to senior IT staff as needed
- Collaborate with senior administrators and IT staff to resolve technical problems and improve system performance
- Stay current with industry trends and emerging technologies
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
Number of Employees
1-10 employees
