Junior Client Onboarding Specialist (Early Career / Career Switchers Welcome)

MirrorWeb • Austin, TX

1d • Hybrid

About The Position

Why This Role Matters
At MirrorWeb, onboarding is not admin work. It’s trust-building.
You’ll own the first 90 days of a client relationship - helping regulated financial firms implement a supervision platform they will rely on during audits and regulatory scrutiny.
When onboarding goes well, customers expand and stay.
When onboarding fails, they churn.

This role is ideal for someone who:
Loves working with customers
Is organized and dependable
Thrives in structured environments
Wants to grow into SaaS, compliance, or fintech
May come from hospitality, operations, client service, or another customer-facing background

We can teach product.
We can teach compliance.
We cannot teach ownership, communication, and follow-through.

Requirements

• 1–3 years of experience in a customer-facing role (hospitality, operations, support, account coordination, etc.)
• Strong written and verbal communication
• High attention to detail (regulated environments require accuracy)
• Comfort managing multiple priorities at once
• Ownership mindset — when something breaks, you help fix it
• Curiosity and willingness to learn technical concepts
• Professional maturity in high-trust environments

Nice To Haves

• Exposure to CRM systems (Salesforce, HubSpot, etc.)
• Experience delivering training or explaining complex topics
• Background in fintech, compliance, or regulated industries

Responsibilities

• Coordinating onboarding timelines and next steps
• Running training sessions (we’ll teach you the content)
• Translating technical concepts into clear, human explanations
• Tracking progress in our CRM
• Communicating clearly across customers and internal teams (Austin ↔ Manchester)
• Ensuring nothing falls through the cracks
• Managing more complex, multi-channel implementations (email, mobile, collaboration tools).

Benefits

• Comprehensive Health Coverage – Premium medical, dental, and vision plans to keep you and your family healthy.
• Life Assurance - Financial peace of mind for you and your loved ones.
• 401(k) Retirement Plan - We invest in your future with a 3% non-elective contribution, regardless of your own contributions.
• Generous Paid Time Off - 20 days PTO, plus a day off on your birthday and paid sick leave so you can recharge and celebrate.
• Enhanced Family Leave - Extra support for life’s most important moments.
• Flexible Lifestyle Benefits - $100 monthly Juno allowance to spend on health, wellness, learning, or whatever matters most to you.
• Equity Appreciation Rights (EAR) - Share in our success with an opportunity to benefit from the company’s growth through our equity incentive program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed