Junior Business Office Analyst (2923)

PSI Pax•Indian Head, MD

43d

About The Position

PSI Pax is an Economically Disadvantaged Woman-Owned Small Business (EDWOSB) Headquartered in Patuxent River, MD. We are recognized as key contributors to our DOD Customer's mission specializing in Information Technology, enterprise resource planning, business and financial management, acquisition, and logistics. PSI Pax is at the forefront of innovation in supporting our DOD customer's complex requirements. We help our customers coordinate services across their enterprises nationwide, enhance efficiency through process improvement, and deliver quality services within cost and on schedule. PSI Pax, Inc has an exciting opportunity for a Junior Business Office Analyst to support an opportunity for our customer located in Indina Head, MD. Duties and Responsibilities: Specific tasks include the following support for the sustainment and enhancement of Robotics Process Automations using Navy ERP. Responsible for responding to senior leadership data calls including but not limited to collecting and organizing help desk ticket data with details of analysis to support decision-making. Provides production operation support including daily job processing and validation of data. Provides help desk ticket resolution support. Supports the management of master data. Provides a wide range of data analytics and reporting support for the business office. Participates in release management including analysis of defects, solution design, testing, and deployment. Prepares documentation as required.

Requirements

Secret Clearance. The candidate selected will be subject to a Government background investigation and must meet eligibility requirements for access to classified information.
At least two (2) years of professional experience.
Must be proficient in Microsoft Office Suite.
Must work well independently; have the ability to interface with customers in senior level positions.
Must have strong written and verbal communication skills and must provide customer service both internally and externally.
Must have experience with Microsoft Applications (Word, Excel, PowerPoint).

Nice To Haves

Familiarity with help desk systems such as the National Help Desk Service Manager (NHDSM), Service Now, or similar is desirable.

Responsibilities

Support the sustainment and enhancement of Robotics Process Automations using Navy ERP.
Responsible for responding to senior leadership data calls including but not limited to collecting and organizing help desk ticket data with details of analysis to support decision-making.
Provides production operation support including daily job processing and validation of data.
Provides help desk ticket resolution support.
Supports the management of master data.
Provides a wide range of data analytics and reporting support for the business office.
Participates in release management including analysis of defects, solution design, testing, and deployment.
Prepares documentation as required.

Stand Out From the Crowd

Upload your resume and get instant feedback on how well it matches this job.

Upload and Match Resume