JSOC Operations Manager

Security Industry Specialists•Palo Alto, CA

32d•$107,266 - $107,266•Onsite

About The Position

About the role: The Operations Manager is responsible for reducing risk, responding to incidents, and limiting exposure to liability within the client Global Safety & Security operations. The Operations Manager will partner with the client Global Safety & Security Management team to develop, implement and manage physical security, safety, executive protection, special events, investigations and risk management programs that align with the client culture, values and policies. The Operations Manager reports directly to the Director of Operations.

Requirements

Bachelor's degree in criminal justice, emergency management, business management, or related discipline or equivalent
Five plus years experience in safety and security management or supervision, law enforcement or military, or security control room supervision
ASIS Certified Protection Professional (CPP) and/or Physical Security Professional (PSP)
Proficient in PC and iOS hardware and software, including word processing, data analysis, Lenel, Salesforce
Complete and maintain state guard certification as prescribed by presiding state law, as well as all client requested certification; all documentation and fees are the responsibility of the employee unless otherwise noted
Must be a dependable team player with business maturity and enthusiasm with the ability to deliver high level of customer service
Have flexibility to work any shifts on any day of the week (Mon-Sun) and willingness to assist the team when needed

Responsibilities

Design, develop, implement, and manage physical security operations for the client including post orders, standards, policies, and procedures
Maintain close coordination, planning, communication and regular direct liaison with the client Global Safety & Security management team and SIS Executive team around all aspects of physical security, safety, executive protection, special events, investigations and risk management programs
Manage operations at local client campus including budget management, performance metrics and contract management
Responsible for identifying areas of program improvement, expansions of service, customer service improvements and other evolutionary changes
Create measurable reporting process to include alarm monitoring, incident response, tracking and reporting of performance metrics and other service areas
Respond in a timely manner to emergent events, issues, staffing deficiencies, and client requests
Perform other related duties as required