Jr Systems Administrator (MSP) - Stepping Forward Technology

HR Solutions Group•Colorado Springs, CO

1d•Hybrid

About The Position

Stepping Forward Technology is seeking a detail-oriented and humble Jr Systems Administrator passionate about learning IT and implementing IT best practices across multiple organizations. This professional position offers growth opportunities through cross-training by industry experts, exposing the individual to various environments and systems. The role involves training in network and server risk identification, reducing reactive issues, and aligning client technology with company standards. The ideal candidate is naturally organized, meticulous, conscientious, and possesses a strong work ethic and initiative. Stepping Forward Technology is a family-run, locally owned Managed Service Provider (MSP) that takes a proactive approach to technology support and management. Their mission is to help small to medium-sized businesses in and around Colorado Springs thrive through effective IT planning and the use of cutting-edge technology, providing results-driven IT support.

Requirements

1-2 years of experience supporting IT in enterprise and cloud environments
Strong attention to detail with excellent ability to document, manage, prioritize, organize, and follow-through with work
Eagerness to grow and take opportunities to learn both inside and outside the work environment
A humble attitude, willing to learn from mistakes and others
A teachable spirit and desire to learn from others
High School Diploma/GED required
Possess a valid Driver’s License and have reliable transportation
Strong initiative, able to be a self-starter but also a supportive team-player
High level of customer service, professionalism, punctuality, and confidentiality

Nice To Haves

Bachelor’s degree – strongly preferred
Certifications such as A+, Network+, Security+, MCP, MCSE, MCSA

Responsibilities

Perform remote and onsite Technology Alignment Reviews with best practice standards
Improve documentation of client’s IT environment
Complete monthly proactive checklist per client
Help build the Standards Library
Identify reactive issue trends and how to address them proactively
Identify technical risks in the environment
Work first shift, Monday through Friday – with an agreed upon schedule offering flexibility with HYBRID flexibility after 90 days of employment
Perform manual maintenance after hours when required
Work closely with the vCIO to strategize and lower technology risks
Develop relationships with clients’ primary contact
Participate in morning meetings with clients to discuss lists and discussion points
Complete proactive tasks including Standards & Alignment Review and Checklists
Send the “Technology Summary” report outlining key findings at the end of the day