Jr. Salesforce Administrator

Emtrain•San Francisco, CA

About The Position

As Junior Salesforce Administrator, you will play a vital role at Emtrain. This position offers great learning and growth potential by giving you hands-on experience with a mature Salesforce organization. You will be joining Sales Operations and will work closely with our experienced team. This collaborative environment ensures you will not be taking on the management of the entire system alone. We are looking for a proactive individual who can help us continually improve and enhance our Salesforce platform by gathering requirements and feedback and helping to implement best practice solutions. A primary focus of this role involves day-to-day maintenance, providing timely user support, and building the reports and dashboards that drive our business forward. Additionally, you will be responsible for user management, developing thorough documentation, gathering feedback and creating training to ensure our team uses the platform effectively. You will share responsibility for handling the fundamental administration of the platform, with ample opportunities to assist with and eventually own larger strategic projects. We are looking for someone with a strong understanding of the Salesforce platform and a desire to continue learning. The Junior Salesforce Administrator should be comfortable liaising with users and should enjoy learning new business processes to translate them into effective technical solutions.

Requirements

Salesforce product knowledge and at least 6 months of hands-on administration experience
Active Trailhead profile showing completed modules or superbadges
Strong organizational skills and the ability to manage multiple support requests simultaneously
Proactive approach to platform maintenance and identifying potential system enhancements
Commitment to implementing best practice solutions and maintaining system scalability
Strong communication skills and the ability to interact effectively with stakeholders at all levels
Capability to translate business processes into logical technical workflows
Foundational understanding of Salesforce security models, including sharing rules and organizational wide defaults
Experience with core Salesforce configuration tools such as Flow, record types, and page layouts
Ability to be responsive and helpful when addressing internal user questions
Authorization to work in the US without current or future sponsorship requirements
MT or CST preferred
No sponsorship or relocation available, not open to C2C

Nice To Haves

Certified Salesforce Administrator
Bachelor’s/Postgraduate degree or professional qualification
Experience working in a remote or flexible team environment
Enthusiasm for professional development and staying current with Salesforce seasonal releases
Active participation in the Salesforce community or local user groups

Responsibilities

Manage all aspects of user and license administration, including setup, deactivation, roles, profiles, and permission sets
Provide timely triage and resolution for user support tickets and technical inquiries
Build and maintain custom reports and dashboards to provide actionable insights for sales and marketing teams
Document system processes, custom configurations, and standard operating procedures to maintain an internal knowledge base
Execute Salesforce configuration changes such as custom fields, objects, lightning pages, and flow automation
Conduct user training sessions and develop supporting materials to improve platform competency
Gather and document requirements from stakeholders to translate business needs into technical solutions
Monitor user adoption rates and gather feedback to identify areas for system improvement
Assist with regular data hygiene tasks, including deduplication and mass updates using Data Loader
Assist with testing and QA in sandbox environments to ensure successful deployments