Jr. Conf. Services Mgr

Nemacolin Career•Farmington, PA

26d

About The Position

POSITION SUMMARY: Here at Nemacolin, our associates know to “Expect the Unexpected” – You have come across the career opportunity where entertainment and excitement are the job description. This position must be committed to making every experience memorable all while having fun and relishing the incredible atmosphere of the resort. The candidate we are seeking will be responsible for coordinating all meeting arrangements with planner. Communicate this information to respective departments via a group resume/BEOs and will serve as the onsite contact for all events. S/he will also be responsible for achieving departmental and individual goals to be considered for advancement. As this role is a Jr. position, the main function of this role is coordinating with social groups, weddings (both small & large), and golf groups/outings. This market will help develop and advance S/he into a cross functional trained associate for the betterment of the property. The most important part of the job is achieving the highest quality of service for our guests both internal and external and remaining positive when faced with any adversity. The resort is committed to being the best in the world and the right candidate would be eager to be a part of something truly exceptional. ESSENTIAL FUNCTIONS: (The following statements are intended as general illustrations of the work in this job class and are not all-inclusive for this position.) The Jr. Conference Services Manager’s primary market will be coordinating but not limited to all Social, Wedding, and Golf groups/outings. S/he will be committed to extensive detail, as these groups are critical to the business and expand our luxury hospitality status. Adhere to the Catering and Conference Services Department’s standard operating procedures/policies. (SOPs) Help establish and maintain hotel’s marketplace position as a luxury destination venue. Follow the specifics standard operating procedures/policies for all staff in order to promptly and thoroughly handle all steps in the event planning process adhering to the standards of hotel protocol. Ensure all site inspections and client visits to the hotel are successful by planning carefully and communicating accurate details in advance to all departments. Proactively achieve consistently high Medallia scores through establishing a good rapport with the client, preparation work having been done accurately and being visible during the conference to ensure the client’s expectations have been met. Conduct pre- and post-conference meetings when it is agreeable with the client. Ensure all current and future client accounts are serviced in accordance with hotel standards. Communicate with banquet managers for all related banquet functions, and client requests to relevant departments. Ensure banquet event orders are accurate and provide all relevant information to departments concerned 15 days prior to event start time. Adhere to selling policies as set forth by the Director of Catering and Conference Services. Remain available to hotel managers while on property. Be aware of departmental revenue and upsell at every possible opportunity. Participate in all regular and operational meetings as required. Coordinate all aspects of conferences as assigned by the Director of Catering and Conference Services to include but not limited to: food and beverage requirements, timing of events, audio-visual requirements, special attention to guests, room type allocation, rooming list, amenities, function room set up, group transportation, type of check in, check out to include satellite check in, special meal requests, arrival/departure manifests, bag pulls, luggage storage, complimentary rooms, billing instructions, authorized signers, room deliveries, telephone and internet requirements, box storage and delivery, power requirements, key requirements, expected food and beverage outlet usage, group hospitality/office/registration desk requirements, business center requirements, entertainment, leisure activities, and décor (to include floral) requirements

Requirements

Flexible work hours to include weekends and holidays in order to meet the demands of a 24-hour operation
Excellent communication skills in all aspects: verbal, written, and non-verbal communication
College Degree, or equivalent work experience within a luxury hospitality establishment, resort or hotel
Must have a minimum of 1-3 years’ experience in catering sales, or conference services, preferably as a coordinator/concierge in a luxury hotel property
Appropriate, professional appearance and presentation
Strong computer knowledge, with technical ability and/or aptitude to fully use Microsoft Office, Delphi, Outlook, Social Tables, and other management systems
Must be able to lift/push/pull/carry 30 lbs

Responsibilities

Coordinating all meeting arrangements with planner
Communicating information to respective departments via a group resume/BEOs
Serving as the onsite contact for all events
Achieving departmental and individual goals to be considered for advancement
Coordinating all Social, Wedding, and Golf groups/outings
Adhering to the Catering and Conference Services Department’s standard operating procedures/policies
Helping establish and maintain hotel’s marketplace position as a luxury destination venue
Following the specifics standard operating procedures/policies for all staff in order to promptly and thoroughly handle all steps in the event planning process adhering to the standards of hotel protocol
Ensuring all site inspections and client visits to the hotel are successful by planning carefully and communicating accurate details in advance to all departments
Proactively achieving consistently high Medallia scores through establishing a good rapport with the client, preparation work having been done accurately and being visible during the conference to ensure the client’s expectations have been met
Conducting pre- and post-conference meetings when it is agreeable with the client
Ensuring all current and future client accounts are serviced in accordance with hotel standards
Communicating with banquet managers for all related banquet functions, and client requests to relevant departments
Ensuring banquet event orders are accurate and provide all relevant information to departments concerned 15 days prior to event start time
Adhering to selling policies as set forth by the Director of Catering and Conference Services
Remaining available to hotel managers while on property
Being aware of departmental revenue and upsell at every possible opportunity
Participating in all regular and operational meetings as required
Coordinating all aspects of conferences as assigned by the Director of Catering and Conference Services to include but not limited to: food and beverage requirements, timing of events, audio-visual requirements, special attention to guests, room type allocation, rooming list, amenities, function room set up, group transportation, type of check in, check out to include satellite check in, special meal requests, arrival/departure manifests, bag pulls, luggage storage, complimentary rooms, billing instructions, authorized signers, room deliveries, telephone and internet requirements, box storage and delivery, power requirements, key requirements, expected food and beverage outlet usage, group hospitality/office/registration desk requirements, business center requirements, entertainment, leisure activities, and décor (to include floral) requirements

Benefits

Professional Development & Recognition
Paid training and continuous learning opportunities
Leadership development and accelerated leadership pathways
Mentorship, coaching, and cross-functional experience
Monthly recognition opportunities for associates, leaders, and teams
Benefits Designed for Well-Being and Lifestyle
Competitive compensation and attractive 401(k) program
Medical, dental, and vision coverage available
Paid time off
Educational and career advancement support
Savings across resort dining, retail, spa, and activities
Discounted associate meals, dry cleaning, and uniform services
Exclusive access to The Rec Center, The Market, The Pub, and the Wisteria associate community