Jr. Applications Specialist

General Dynamics Information Technology

1d • $73,965 - $85,100 • Remote

About The Position

GDIT is seeking a motivated Jr. Applications Specialist to provide business process and technical support for business solutions used by functional departments across the organization. This role supports a portfolio of solutions delivered through both SaaS and on-premises deployment models, enhancing business productivity, and user satisfaction. The ideal candidate will support application, manage service requests, and collaborate with business stakeholders, vendors, and internal IT teams to resolve incidents and implement enhancements. You will help maintain application stability, support upgrades and releases, document processes, and contribute to continuous improvements. This position is well suited for early-career professionals looking to build hands-on experience with enterprise systems, business workflows, and IT service management practices in a dynamic environment. MEANINGFUL WORK AND PERSONAL IMPACT Provide Tier 1 and Tier 2 support for enterprise business applications (SaaS and on-prem) Assist with evaluating and resolving application requests, incidents, escalations, and user-reported issues Support integrations, data transfers, and business processing Provide support to Operation Leads for business applications Identify and support continuous process improvement and AI adoption Support data analysis, engineering, and visualization support (e.g., Excel, SQL, Power BI, etc.) Coordinate with vendors and cross-functional teams Maintain documentation and knowledge base articles Assist with testing, deployments, and release activities Assessing, clarifying, and documenting business requirements and processes Deliver excellent customer service to business users WHAT YOU'LL NEED TO SUCCEED: Bring your technology expertise and drive for innovation to GDIT. The Jr. Applications Support Engineer must have: Education: Bachelor's degree required 2+ years of experience in application support, production support, or systems support roles Hands-on experience supporting SaaS applications and on-premises enterprise business applications Understanding of application architectures, including client/server and web-based systems Experience with application integrations including secure FTP and APIs Familiarity with SaaS platforms, cloud-hosted applications, and native cloud services Strong understanding of incident, problem, and change management processes Ability to work with business users, vendors, and internal technical teams Strong documentation, communication, issue resolution, and customer service skills Experience working in regulated or enterprise environments Strong organizational skills and attention to detail Strong written and verbal communication skills, with the ability to explain technical issues to non-technical stakeholders Ability to participate in on-call rotations and provide after-hours support when required Strong problems solving skills and ability to work independently

Requirements

• Bachelor's degree required
• 2+ years of experience in application support, production support, or systems support roles
• Hands-on experience supporting SaaS applications and on-premises enterprise business applications
• Understanding of application architectures, including client/server and web-based systems
• Experience with application integrations including secure FTP and APIs
• Familiarity with SaaS platforms, cloud-hosted applications, and native cloud services
• Strong understanding of incident, problem, and change management processes
• Ability to work with business users, vendors, and internal technical teams
• Strong documentation, communication, issue resolution, and customer service skills
• Experience working in regulated or enterprise environments
• Strong organizational skills and attention to detail
• Strong written and verbal communication skills, with the ability to explain technical issues to non-technical stakeholders
• Ability to participate in on-call rotations and provide after-hours support when required
• Strong problems solving skills and ability to work independently

Responsibilities

• Provide Tier 1 and Tier 2 support for enterprise business applications (SaaS and on-prem)
• Assist with evaluating and resolving application requests, incidents, escalations, and user-reported issues
• Support integrations, data transfers, and business processing
• Provide support to Operation Leads for business applications
• Identify and support continuous process improvement and AI adoption
• Support data analysis, engineering, and visualization support (e.g., Excel, SQL, Power BI, etc.)
• Coordinate with vendors and cross-functional teams
• Maintain documentation and knowledge base articles
• Assist with testing, deployments, and release activities
• Assessing, clarifying, and documenting business requirements and processes
• Deliver excellent customer service to business users

Benefits

• Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match.
• To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave.
• GDIT typically provides new employees with 15 days of paid leave per calendar year to be used for vacations, personal business, and illness and an additional 10 paid holidays per year.
• Paid leave and paid holidays are prorated based on the employee’s date of hire.
• The GDIT Paid Family Leave program provides a total of up to 160 hours of paid leave in a rolling 12 month period for eligible employees.
• To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available.
• We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level