Journey Patient Specialist

Graham Healthcare Group • Troy, PA

6d • $19 - $21 • Remote

About The Position

Graham Healthcare Group is hiring a Journey Administrative Specialist to join our dynamic team. Journey Administrative Specialist responsibilities include the day-to-day operations of Hospice's face-to-face needs. Support/assist Hospice team members to ensure face-to-face visits are assigned appropriately and completed on time. Assist the Hospice Journey team with needs if they arise. This position can be remote, but must be based near our Troy, MI, Mechanicsburg, PA, or Warrendale, PA office to be considered.

Requirements

• High School diploma/GED
• Previous Journey Counselor experience or Hospice related required
• Medical Terminology knowledge required
• Active listening skills
• Customer service skills
• Possess patience, dependability, good and sound judgement, and ability to manage concurrent demands
• Proficient in Microsoft office suite including teams
• Detail Oriented with use of time management techniques and tools
• Must have and maintain in good standing professional license, certificate, or registration, as applicable.

Responsibilities

• Develop and process journey referrals while ensuring accurate documentation and workflow processes
• Manage chart closure processes and provide documentation as requested
• Work within various communication channels, including Teams, emails, HCHB, referral portals, SalesForce, and Medalogix
• Assist other Journey team members with telephonic patient contact across multiple branches as requested
• Demonstrate excellent customer service, both internally and externally.
• Understand and effectively communicate HIPAA compliance, corporate compliance, and client confidentiality.
• Communicate and collaborate with other Journey Team members, Palliative, Home Health, and Hospice teams as needed for internal team collaboration

Benefits

• Health and Welfare Benefits: Various medical, dental, and vision insurance options for you and your family to choose from.
• Supplemental Benefits: Company paid life insurance and disability benefits. Also, pre-tax FSA and HSA plans are offered.
• Generous PTO Packages.
• Retirement: Save for your future with our company offer 401k plan and pension.
• Company-Paid Education Programs: Grow your career by taking advantage of 50% discounts on tuition for selected courses offered by Purdue and Kaplan.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees