Job File Manager

Servpro • Albany, NY

1d

About The Position

SERVPRO® of South Albany County is seeking a qualified, career – oriented Job File Manager. SERVPRO® is the largest cleaning and restoration company in the country. Our company specializes in the cleanup and restoration of residential and commercial property after a fire, smoke, or water damage. Picture yourself here fulfilling your potential. At SERVPRO ® , you can make a positive difference in people’s lives each and every day! We’re seeking self-motivated, proactive, responsible, and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. With nearly 2,000 franchises all over the country, finding exciting and rewarding SERVPRO ® career opportunities near you is easy! We look forward to hearing from you. All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.

Requirements

• 2 + years of administrative or office-related experience is required
• Mitigation/Restoration, or similar background, is required
• 2 + years of experience with Xactimate in the restoration industry is required
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook, etc.) is required
• Outstanding written and verbal communication skills, including, but not limited to, proper pronunciation and correct use of grammar
• Superb customer service skills, including the ability to remain courteous, calm, and professional during tense or stressful situations
• Ability to thrive and remain focused in a fast-paced office environment
• Extremely organized and able to effectively prioritize
• Self-motivated, able to work independently, and have good decision-making skills
• Punctual
• Must have reliable transportation and a valid drivers license with a reasonable driving record
• Must be comfortable with occasional profanity

Responsibilities

• Assisting the general manager
• Adjuster/Client communications
• Creating estimates in Xactimate based on field scopes
• Tracking job status from first call to collection of payment
• Answering multi-line phones
• Taking accurate phone messages
• Data entry
• Faxing/emailing
• Filing
• Office cleaning
• Office supply inventory
• Sending/receiving mail
• Scheduling crews and jobs
• Light receivables
• Greeting customers and/or vendors
• Occasional out – of – office errands

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees