Job File Coordinator

Servpro•Norwich, CT

8d•$21 - $23•Onsite

About The Position

The Job File Coordinator plays a crucial role in our franchise, ensuring seamless communication between our customers and our operational teams. This position involves performing various administrative tasks related to customer calls, job management, scheduling, and customer satisfaction. Additionally, the Job File Coordinator is responsible for maintaining a high level of customer service and assisting with general office duties. Picture yourself here fulfilling your potential. At SERVPRO ® , you can make a positive difference in people’s lives each and every day! We’re seeking self-motivated, proactive, responsible, and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. With nearly 2,000 franchises all over the country, finding exciting and rewarding SERVPRO ® career opportunities near you is easy! We look forward to hearing from you. All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.

Requirements

High school diploma/GED is required.
Previous office experience preferred.
Exceptional customer service skills, strong administrative abilities, and excellent verbal and written communication skills required.
Proficiency in using various digital tools and technologies to complete job tasks efficiently.

Nice To Haves

Experience in the restoration, construction, or insurance industry is a plus.

Responsibilities

Promptly receive and enter lead calls and job referrals into the system, ensuring accuracy and completeness.
Provide exceptional customer service by addressing inquiries, resolving issues, and maintaining a friendly and professional demeanor when interacting with customers.
Handle general phone calls and ensuring a positive and welcoming experience.
Efficiently dispatch and track lead calls and job referrals to appropriate operational teams, ensuring timely response and resolution.
Regularly review and analyze the Work in Progress (WIP) board to identify trends, bottlenecks, or areas for improvement in the dispatching process.
Collaborate with teams to coordinate the reconstruction schedule, ensuring efficient resource allocation and timely job completion.
Assist with job file documentation, communications, and subcontractor activities
Support Reconstruction and Mitigation Team as needed
Perform other job-related duties as assigned.