Job File Coordinator

Servpro•San Leandro, CA

14h•$20 - $24•Onsite

About The Position

SERVPRO of Belmont/San Carlos, San Leandro & Stockton is currently seeking an Estimator/Job File Coordinator in our San Leandro Location . Do you love helping people through difficult situations? In this position you will be making a difference each and every day. We have a sincere drive towards the goal of helping make fire and water damage “Like it never ever happened”! We are seeing someone who is great on the phone, has excellent analytical skills, is detail-oriented, and is a serious multi-tasker. If you are self-motivated and have superb interpersonal skills, then you will thrive in this work environment. Our idea of the ultimate candidate is one who is proactive, is experienced, truly enjoys providing superior service, and loves taking ownership. Are you highly dependable and excited about routinely exceeding expectations? Then you may be our perfect hero! As a valued SERVPRO Franchise employee, you will receive a competitive pay rate with opportunity to learn and grow.

Requirements

2+ years of administrative or office related experience.
Outstanding written and verbal communication skills, and consistently courteous and professional tone of voice at all times.
Polite, confident, and excellent customer service skills, including listening and questioning skills.
Excellent organizational skills and strong attention to detail.
Self-motivated and goal oriented.
Ability to multi-task.
Capability to work in a fast-paced, team-oriented office environment.
Proficiency in Microsoft Office (i.e., Outlook, Word, Excel).
Ability to learn new/proprietary software.
Minimum education High School Diploma or GED equivalent.
Ability to successfully complete a background check subject to applicable law.

Nice To Haves

Experience with job customer service, scheduling, quality assurance, and the restoration process is a plus.
Experience in service industry environment a plus.

Responsibilities

Monitor job file status.
Scheduling for the Production Department - always prepared for last minute changes
Maintain job file WIP’s (Work in Progress) - advising team of anticipated completion
Notify vendors when their services are needed
Maintain internal and external communications - customers, vendors, office and management team
Ensure all daily documentation is collected and saved to the server/system - scanning documents and downloading photos
Learn and utilize our internal systems as well as the services our Production Team provides.
Assist the Office and Production Managers in customer questions and needs
Be the liaison between the office and production teams
Assist other departments, as needed.