SERVPRO Job File Coordinator

SERVPRO of Rolla•Miramar, FL

55d

About The Position

As a Job File Coordinator, you’ll serve as a key point of contact between customers, project managers, and the rest of our restoration team. You’ll help ensure that projects run smoothly — from documentation and estimates to communication and follow-up. If you’re self-motivated, detail-oriented, and enjoy keeping things on track behind the scenes, you’ll thrive in this role.

Requirements

1+ year of customer service and/or office administration experience
High school diploma or GED (preferred)
Strong attention to detail and ability to multitask effectively
Proficiency in Microsoft Office and other relevant computer applications
Excellent communication and organization skills
A positive, proactive attitude — ready to say “Yes” to challenges and teamwork

Responsibilities

Serve as the primary liaison between customers, insurance representatives, and internal teams
Maintain clear, consistent communication with all project stakeholders
Oversee and monitor daily project progress, audits, and work-in-progress reports
Create and maintain job files, estimates, and documentation using industry software
Review and validate job site documentation for completeness and accuracy
Collaborate with Project Managers to ensure each project is properly documented from start to finish
Provide administrative and communication support across departments when needed