Administrative Assistant/Entry level Job File Coordinator
About The Position
Do you love helping people through difficult situations? Then don’t miss your chance to join SERVPRO Team Warnecki as our new Job File Coordinator . In this position, you will make a difference each and every day. We have a sincere drive toward helping our customers recover from fire and water damage — making it “Like it never even happened”! We are seeking someone who is comfortable working hard in challenging situations, enjoys helping people, has excellent communication skills, and is a true self-starter — a “figure-it-outer.” We need someone dedicated, focused, optimistic, highly organized, and a serious multi-tasker. If you are dependable, proactive, and excited about routinely exceeding expectations, you may be our perfect fit. As a valued SERVPRO Team Warnecki employee, you will receive competitive pay and the opportunity to learn and grow within a fast-paced, supportive office environment. Job Description Perform all project coordinating tasks related to customer calls, job management and tracking, scheduling of jobs, and customer satisfaction activities. Perform general office duties such as drafting correspondence, filing, and creating reports. We will train you.
Requirements
- 1+ year(s) of administrative, office-related, or business experience
- Working knowledge of current business software technologies required
- Ability to remain calm and professional during stressful situations
- Excellent organizational skills and strong attention to detail
- Very self-motivated and goal-oriented
- Ability to work in a fast-paced, team-oriented office environment
- Proficiency in Microsoft Office (Outlook, Word, Excel)
- Ability to learn new software, including Xactimate and proprietary systems
- Access to a reliable personal cell phone for business-related communication and multi-factor authentication (authenticator apps) during work hours
- Ability to successfully complete a background check subject to applicable law
Nice To Haves
- Experience in commercial cleaning, restoration, or insurance industry desired
- Customer service, quality assurance, and scheduling experience a plus
Responsibilities
- Provide excellent customer service
- Receive general phone calls and actively communicate with adjusters and project managers
- Receive and dispatch lead calls and job referrals
- Perform detailed and accurate data entry, including analyzing dispatch reports
- Coordinate crew and job scheduling
- Perform general administrative duties
- Assist other departments as needed
- Monitor job file status and job file audit status
- Maintain job file WIPs
- Monitor and ensure client requirements are followed
- Review and validate initial field documentation
- Create preliminary estimates
- Daily job file coordination, including preparing job file reports, performing job file backup, and completing job file audit process
- Maintain internal and external communications
- Complete and review job file documentation for final upload and audit process
- Perform job close-out
Benefits
- 401(k)
- Health insurance
- Paid time off
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
