Job File Coordinator

SERVPRO - Franklin County•Union, MO

62d

About The Position

Working with SERVPRO Team CHG means saying yes — yes to growth, yes to teamwork, and yes to helping people rebuild after some of their toughest days. When a disaster like water damage, fires, floods, or mold strikes, we’re the first step in helping customers get back to normal. It’s not easy work — sometimes it’s messy, unpredictable, and demanding — but it’s meaningful. Every day, we make a difference. We’re not a big, faceless corporation — we’re a close-knit, fast-growing team that supports one another, adapts quickly, and takes pride in doing things the right way. If you’re organized, dependable, and thrive on helping others, this may be the perfect opportunity for you to live out our Culture of Yes: ✅ Yes to stepping up ✅ Yes to customers ✅ Yes to doing whatever it takes to get the job done right Join us and help people rebuild what matters most. This is a role where your organizational skills and customer service make a real difference every day. As a Job File Coordinator, you’ll serve as a key point of contact between customers, project managers, and the rest of our restoration team. You’ll help ensure that projects run smoothly — from documentation and estimates to communication and follow-up. If you’re self-motivated, detail-oriented, and enjoy keeping things on track behind the scenes, you’ll thrive in this role.

Requirements

1+ year of customer service and/or office administration experience
High school diploma or GED (preferred)
Strong attention to detail and ability to multitask effectively
Proficiency in Microsoft Office and other relevant computer applications
Excellent communication and organization skills
A positive, proactive attitude — ready to say “Yes” to challenges and teamwork

Responsibilities

Serve as the primary liaison between customers, insurance representatives, and internal teams
Maintain clear, consistent communication with all project stakeholders
Oversee and monitor daily project progress, audits, and work-in-progress reports
Create and maintain job files, estimates, and documentation using industry software
Review and validate job site documentation for completeness and accuracy
Collaborate with Project Managers to ensure each project is properly documented from start to finish
Provide administrative and communication support across departments when needed