Jira Administrator

T-Rex Solutions•Washington, DC

2d•$100,000 - $130,000

About The Position

T-Rex is seeking a Jira Administrator to support our Defense Healthcare Medical Systems (DHMS) program. The Architecture & Service Excellence (A&SE) SDLC Next Support Tier 1 Helpdesk and Jira Admin supports data tracking, reporting, and execution visibility across DHMS initiatives. This role helps leadership clearly understand what work is underway, what is on track, and where risks or delays may exist. The position blends Tier 1 helpdesk support with platform enhancement work. The Tier 1 Helpdesk and Jira Administrator ensures that service requests, enhancement requests, and incident reports are triaged and handled in a timely manner. The Jira Administrator also liaises with customers to understand and diagnose issues, as well as build out solutions. This individual will work closely with program leadership, government counterparts, product owners, and delivery teams. The Defense Healthcare Management System is transforming the delivery of healthcare and advance data sharing through a modernized electronic health record for service members, veterans and their families. The Workforce 3.0 program within DHMS is a managed solution that leverages innovative new processes, methods, and best-in-class methodologies from the private sector to enable the entire PEO DHMS workforce to deliver world-class technology. The DHMS systems provide important health IT capabilities to 9.6 million active-duty military, their families, and their beneficiaries. This program supports management of technical deployments, field deployments, and technology training/adoption. Let’s talk about how you can help make a difference!

Requirements

Experience supporting Tier 1 service operations and execution tracking for within the Atlassian tool suite (Jira, Confluence, JSM) in a federal or large-scale enterprise environment
Strong experience working with Jira in an Agile or mixed Agile environment, including backlog, sprint, epic, and dependency management
Hands-on scripting and automation experience in Jira (e.g., ScriptRunner/Groovy, Jira Automation, JQL, REST APIs) to streamline workflows and reporting
Ability to organize, analyze, and explain work progress using Jira data and reports; build and validate datasets for dashboards and leadership updates
Experience working with multiple stakeholders, including program leadership, engineering teams, service desks, and government counterparts
Strong attention to detail and commitment to data accuracy, configuration governance, and permission integrity
Ability to manage multiple tasks and priorities simultaneously; triage tickets, maintain SLAs, and meet reporting deadlines
Tier 1 helpdesk mindset: disciplined triage, SLA adherence, and customer-service excellence
Advanced Jira administration and JQL skills; proficiency with Jira Automation and ScriptRunner/Groovy
Clear grasp of Agile practices (backlogs, sprints, epics, dependencies) and maintaining board hygiene
Strong troubleshooting across configurations, plugins, and integrations; quickly isolate root causes and implement fixes
Ability to translate technical details and execution status into plain-language updates for leadership and stakeholders
Governance and security awareness, including permission integrity, configuration standards, change control, and thorough documentation
Proactive identification of blockers, dependencies, and risks; drive visibility and resolution across teams
Effective time management and adaptability in dynamic environments; balance support, enhancements, and stakeholder requests

Nice To Haves

Prior experience with DHMS, DHA, or similar federal programs is preferred but not required

Responsibilities

Provide Tier 1 support for SDLCNext platform (Jira, Confluence, JSM), ensuring timely resolution of incidents and service requests
Administer and maintain the SDLCNext platform, including configuration, user management, and workflow optimization
Troubleshoot and resolve issues related to Jira configurations, plugins, and integrations
Develop and maintain custom scripts and automation workflows in Jira to streamline operations and enhance system functionality
Build, maintain, and validate data sets used for dashboards, metrics, and leadership reporting
Manage JIRA data and reporting, including backlogs, sprints, epics, story status, and dependencies
Pull and analyze JIRA data to support sprint planning, retrospectives, and leadership briefings
Track issues, blockers, and dependencies and ensure they are visible to leadership
Document processes, configurations, and scripts to support knowledge sharing and operational continuity