JIRA Administrator / Developer

Integration Innovation•Huntsville, AL

About The Position

i3 is seeking a JIRA Developer / Administrator to support a software integration facility on an Army contract. The selected candidate will provide technical expertise in the administration, customization, and development of the Atlassian JIRA platform to support software development, cybersecurity, and operational teams. The JIRA Developer / Administrator will work closely with technical teams and stakeholders to design workflows, implement automation, and develop dashboards and reporting capabilities that support Agile development and project management processes. This position requires a customer-focused approach and the ability to support both technical teams and end users across the organization. Candidates must possess, or be able to obtain, a United States SECRET security clearance.

Requirements

Bachelor’s degree with 3+ years of relevant experience, or equivalent experience in JIRA administration or development. Additional experience may substitute for degree.
Experience administering Atlassian JIRA Software or JIRA Service Management environments.
Experience designing JIRA workflows, dashboards, custom fields, and reporting structures.
Experience supporting Agile or DevSecOps development teams.
Familiarity with Software Development Lifecycle (SDLC) processes.
Ability to work both independently and collaboratively in a team-oriented environment.
Strong customer service and communication skills.
Ability to obtain and maintain DoD 8140 / 8570 compliance certification as required.
Ability to obtain and maintain a SECRET security clearance.

Nice To Haves

Experience with Atlassian Confluence administration
Experience with JIRA automation rules and scripting
Experience integrating JIRA with CI/CD pipelines
Experience working in DoD or RMF-compliant environments
Experience supporting DevSecOps or Agile development environments
Familiarity with REST APIs for JIRA integrations
Knowledge/Skills Knowledge of office administration and procedures.
Exceptional judgment capabilities and relationship management skills.
Excellent communication, teamwork, and client service skills; ability to clearly communicate in discussions and written documents, and to deliver feedback clearly and tactfully.
Interact with a diverse array of customers and staff in a professional and courteous manner.
Work independently with accountability for accurate and complete results.
Be extremely organized and exceptionally detail oriented.
Work well both independently and in a team environment.
Be energized by a fast-paced work environment.
Communicate well:  listening, verbal, and written.
Analyze information and respond appropriately.
Manage time wisely and prioritize tasks.
Provide superior customer service.
Multi-task in a pleasant manner.
Work well under pressure.

Responsibilities

Administer and maintain Atlassian JIRA environments, including configuration, upgrades, and system health monitoring.
Design, build, and deploy custom dashboards, reports, and filters to support development teams and leadership reporting requirements.
Develop and configure JIRA workflows, issue types, custom fields, and automation rules.
Assist work centers in defining and implementing Agile artifacts, including epics, stories, tasks, and workflows.
Build and maintain custom JIRA projects aligned with development and operational processes.
Identify and resolve JIRA-related defects, system issues, and enhancement opportunities.
Test newly developed configurations, customizations, and enhancements to ensure proper functionality and user requirements are met.
Develop reports and dashboards to support configuration management and project tracking.
Support integration of JIRA with other enterprise tools where applicable.
Perform upgrades, enhancements, and ongoing maintenance of existing JIRA projects and environments.
Support Software Development Lifecycle (SDLC) processes by documenting workflows, procedures, and operational guidance.
Take ownership of assigned projects and deliver solutions through completion.
Maintain awareness of cybersecurity practices, including DISA STIGs, RMF requirements, and system hardening considerations.
Maintain current knowledge of relevant Atlassian platform capabilities and technologies.