Jira Administrator

BlackSea Technologies•Baltimore, MD

About The Position

We are seeking a Jira Administrator to serve as the day-to-day steward of our existing Jira Data Center and Confluence environment. This role is responsible for maintaining system health, managing users, and executing against a defined backlog of enhancements and improvements. Our Jira Data Center instance is already established and in active use for fleet management insights and operational tracking. The near-term focus of this role is stability, usability, and incremental improvement ensuring Jira works reliably for current users while methodically enhancing workflows, fields, and reporting as needs evolve. Over time, this role may grow to take on broader responsibilities as Jira expands into additional workstreams. Product or platform skills are not required on day one and can be developed in-role.

Requirements

Hands-on experience administering Jira Data Center in an active production environment
Working knowledge of: Projects, issue types, workflows, screens, groups and permissions
Filters, dashboards, and basic reporting
Comfort working through a prioritized backlog of configuration changes
Strong organizational skills and attention to detail

Nice To Haves

Experience supporting Jira Data Center for operational, sustainment, or non-software teams
Familiarity with Confluence administration and page structuring
Experience with Jira automation and marketplace plugins
Ability to communicate clearly with both technical and non-technical users
Exposure to product, operations, or systems thinking
Interest in growing into broader ownership of work management tools over time
Experience with Jira plug-ins that may be used to enhance the environment

Responsibilities

Administer Jira and Confluence on a day-to-day basis, including: User onboarding, offboarding, and permission management
Project and space maintenance
Issue types, fields, workflows, and screens
Ensure system stability, performance, and consistent configuration practices
Own and work through a backlog of Jira enhancement requests, such as: Workflow modifications and creation
Field customization, additions or cleanup
Permission adjustments
Automation rules
Dashboard and filter improvements
Partner with stakeholders to clarify requirements and implement changes efficiently
Balance speed of delivery with maintainability and consistency
Act as the primary point of contact for Jira-related questions and issues
Troubleshoot common user problems and escalate complex issues as needed
Provide light guidance to users on best practices and standard usage
Maintain basic documentation in Confluence for common processes
Provide Jira onboarding training to both internal and external customers
Help maintain order and consistency as new users and requests are added
Identify opportunities to reduce duplication, unused fields, or confusing configurations
Apply simple standards to prevent Jira from becoming cluttered or fragmented