Jewelry Production Assistant Manager

Brilliant Earth•Secaucus, NJ

13d•$80,000 - $90,000

About The Position

We are seeking a results-driven, innovative and passionate leader to serve in the role of Jewelry Production Assistant Manager for Brilliant Earth within our Operations team. Our Operations team is dedicated to delivering excellence from the time a customer places an order to the moment a customer opens their package. You will be responsible for overseeing activities at our Brilliant Earth locations as well as our manufacturing partners. As a Jewelry Production Assistant Manager, you will be responsible for meeting deadlines, accuracy in our systems, executing processes and continuously implementing impactful improvements to increase productivity and reduce costs. You will collaborate with external partners, manage an internal team and partner with every department within the company. The ideal person for this role thrives in fast-paced startup environments and has demonstrated an ability to be effective with finite resources. We have a social and environmental mission at the core of our company and are looking for someone who is enthusiastic about helping us achieve our social, as well as business goals. Join our team of committed problem solvers who are passionate about ensuring that every Brilliant Earth purchase meets the highest standards of quality and craftsmanship. To learn more about what it means to be a member of our Operations team, click here to check out our recent blog post!

Requirements

5-7 years’ experience in jewelry production lifecycle, including filing, polishing, setting & re-polishing to finished product, and repair
Robust knowledge of Excel and inventory tracking systems, Diaspark a plus
Experience leading teams of bench jewelers, polishers, and setters to achieve KPIs and goals.
Highly organized with focus on execution, problem solving, and improving processes
Excellent time management skills and accountability
Self-motivated, hardworking, team player with an ability to work collaboratively
Written and verbal communication skills, including ability to communicate effectively with international partners
Ability to maintain attention to detail in a fast paced, deadline driven environment

Responsibilities

Assist with managing timelines for in house production processes.
Support internal repair and manufacturing product inventory and production flow and processes, with a focus on high quality and meeting customer timelines
Recruit, hire and manage a growing team of bench jewelers, polishers, setters.
Support with ensuring the team has the appropriate tools and machinery to meet business objectives.
Guide day to day team performance, empowering the team and facilitating problem-solving.
Report on team KPIs and identify opportunities to continuously improve upon best practices.
Focus on process & system automation, cost effectiveness, quality, efficiency and accuracy.
Assist with leadingthe team to uphold Brilliant Earth’s high quality product standards and timelines.
Guide professional development of team, including continued training opportunities and education of key metrics.
Formulate and implement systems, policies and procedures; coordinate and allocate tasks and resources to ensure smooth operation of business.