JEWELRY/eCOMMERCE MANAGER

Kroger•Portland, OR

About The Position

Description Lead the strategic vision, growth, and operational management of Fred Meyer Jewelers ecommerce business, including website performance, digital marketing and user experience. Develop cross functional relationships and manage multi-channel integration and business development in line with corporate strategy. Frequent independent judgments are essential. Fred Meyer also requires that all associates perform all tasks in a safe manner consistent with corporate policies and state and federal laws. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

Requirements

Minimum Bachelor's degree marketing, advertising, or business, plus 5+ years of experience in retail marketing, ecommerce marketing, and/or multi-channel marketing; or combination of relevant education and experience
Ability to pass drug test
Advanced degree in business or applicable area
Business analysis experience
Proficient in Microsoft Office
60 WPM typing
Knowledge of Fred Meyer policies, procedures, and organizational structure
Strong analytical skills
Strong leadership and interpersonal skills
Experience directing and participating on project teams
Ability to delve into new areas outside of one’s comfort level
Experience in ecommerce marketing management
Significant understanding of ecommerce channel, digital marketing and general/traditional marketing
Demonstrated success in planning and execution of effective marketing programs
Demonstrated accuracy/attention to detail
Maintain confidentiality
Proficient knowledge of financial statements and budgets

Nice To Haves

Experience with SalesForce Commerce Cloud
Experience with SalesForce Order Management System
Experience with SalesForce Marketing Cloud
Adobe Customer Journey Analytics

Responsibilities

Model Customer 1st behavior; deliver and encourage other associates to deliver excellent customer service
Manage brand/website development and integration to maximize ecommerce business success, including site optimization and reporting, digital marketing programs and analysis, and budget development
Manage, plan, and analyze ecommerce digital marketing programs; drive business and profitability to meet channel sales plan objectives
Manage third-party digital marketing agencies
Manage website development roadmap to support an effective ecommerce business; oversee and coordinate with team members: site features and functionality, merchandising, selling tools and branding to achieve optimum customer satisfaction and revenue
Manage website production activities such as product setup, website maintenance, technology troubleshooting, merchandising, creative deliverables, etc.
Provide digital commerce expertise to cross-functional partners by evaluating ecommerce business performance and identifying opportunities to enhance online presence and strengthen multi-channel integration.
Collaborate with ecommerce merchandising buyer on merchandise selection, product and promotions
Assist in leading and implementing strategies, including directly supervising segments of the ecommerce business
Collaborate with technology vendors in the assessment of new technologies
Manage ecommerce system infrastructure: website experience, product catalog management, order management, inventory replenishment, conducting inventories, promotion management, date interfaces, fulfillment and customer service
Facilitate ecommerce marketing plan and implementation
Manage ecommerce Distribution Center, drop shipment facilities and customer service
Manage, lead and mentor direct reports in the performance of their duties; complete performance reviews and provide feedback to direct reports
Travel as needed to support the needs of the business
Maintain flexibility to work any shift, including weekends and holidays on an occasional basis
Must be able to perform the essential job functions of this position with or without reasonable accommodation