Janitorial Area Manger

Jan-Pro of Northern Illinois•Cincinnati, OH

9d•$55,000 - $65,000

About The Position

JAN-PRO Franchise Development of Greater Cincinnati/Dayton 10250 Alliance Road, Suite 210, Blue Ash, OH 45242 Must have a MINIMUM of 4 years in janitorial operations and customer service experience. Are you ready to stop cleaning and spend your time on customer service & coaching/developing others? Would you prefer to work regular daytime hours instead of nights & weekends? If so, this may be the right opportunity for you!!! JAN-PRO Franchise Development of Greater Cincinnati/Dayton is conducting a search for a Franchise Business Consultant within the Dayton area. In this full-time role, you will provide consulting, development, and other support services to our JAN-PRO Cleaning & Disinfecting Certified Business Owners. Through on-site Brand Standard Audits, prompt customer follow-up, and serving as a business coach and mentor to our JAN-PRO Cleaning & Disinfecting Certified Business Owners, you will support their efforts to provide the highest quality commercial cleaning in the industry, while achieving 98% or higher Customer Retention monthly. Approximately 80% of your time will be in the field and 20% of your time in the regional office for administrative tasks. Integrity, resilience, positivity, and a collaborative, problem-solving approach are requirements of this position. As a result of having these skills, the business consultant will enjoy achievable performance bonuses and various opportunities to advance a career in a fun and friendly environment - all while gaining serious credibility as part of an industry-leading sales team in a stable and highly respected franchise company. About JAN-PRO Franchise Development of Greater Cincinnati/Dayton: We support a global leader in commercial cleaning services, JAN-PRO Cleaning & Disinfecting, with administrative and marketing services. In 2023, Entrepreneur Magazine recognized JAN-PRO Cleaning & Disinfecting as the #1 commercial cleaning franchise for the 15th consecutive year and honored with a 98% retention rate of clients who remain with us month after month. Our primary work is assisting entrepreneurs start & build their own business in a fast-growing industry.

Requirements

MINIMUM of 4 years in janitorial operation s and customer service experience.
Ability to multi-task and keep composure in a fast-paced work environment.
Effective time management skills.
Consistent follow-through on commitments.
Ability to handle difficult situations and conversations.
Excellent written and verbal (English) communication skills.
Proficient in MS Office programs (Word, Excel, and Outlook) and internet operations.
Professional appearance, demeanor, and communication skills.
Ability to work with sensitive information in a confidential environment.

Nice To Haves

Having technical skills to strip and wax floors, carpet extraction and floor buffing is a PLUS!
Experience cleaning schools, dealerships or medical facilities is a plus.

Responsibilities

Develop a beneficial business relationship with all Certified Business Owners in assigned area.
Audit accounts against our brand standards on a regular schedule.
Quickly identify performance success or issues through ‘proactive’ site visits and effectively communicate to franchisees for resolution to aid with their account retention.
Identify additional special service opportunities to assist in increasing franchisee revenue.
Facilitate communication between the Certified Business Owners and their customers, when needed.
Enhance the support to our franchise owners by proactively developing relationships with customer site contacts.
Provide on-call support, as necessary.
Schedule meetings with franchisees to conduct business planning sessions.
Complete and maintain accurate documentation of franchisee and client records.
Support franchisees with onboarding and offboarding customers.
Recommend solutions to retain franchise owners’ customers.
Understanding the value and benefits of the JAN-PRO Cleaning & Disinfecting brand.
Provide business and technical training skills (Ex: strip and wax, carpet extraction, buffing etc.)
Timely completion and documentation of administrative tasks.