Janitorial Area Manager (59947)

TEC Services•Tacoma, WA

4d•$55,000 - $68,000

About The Position

The Quality Assurance Manager is responsible for supervising the nightly cleaning activities of subcontractor cleaning teams across stores in a designated region, ensuring that the quality of work aligns with company and customer standards. This role occasionally involves overnight and weekend shifts.

Requirements

Available and willing to work overnight hours with flexible scheduling.
Valid driver’s license required.
1-3 years of relevant experience, including at least 2 years in floorcare or janitorial management.
Experience in facility services or commercial cleaning.
Proficient in MS Office (Word, Excel, Outlook, Teams).
Proficiency with mobile applications.
Knowledge of floor and carpet care and related cleaning equipment.
Ability to follow contract guidelines for floor maintenance.
Strong multitasking, independent work, and teamwork skills.
Detail-oriented, organized, and able to work in a fast-paced environment.
Supervisory experience, including auditing subcontractor work and addressing complaints.
Frequent standing, walking, bending, stooping, and kneeling.
Ability to lift 50+ pounds, preferred but not required.
Regular communication via mobile phone and email.
Normal hearing and vision required for communication and document inspection.
90% travel, primarily by car, requiring long periods of sitting.
High school diploma or GED.
Detail-Oriented: Ability to notice and address inconsistencies or areas needing improvement in cleaning standards.
Strong Communication Skills: Capable of effectively interacting with clients, staff, and subcontractors, ensuring clear instructions and feedback.
Leadership: Proven ability to lead and motivate cleaning teams to maintain high standards.
Problem-Solving: Quick and effective in addressing issues that arise in the field and resolving them efficiently.
Adaptability: Flexible to changing schedules, demands, and the needs of clients or team members.
Time Management: Skilled at prioritizing tasks, managing multiple locations, and meeting deadlines.
Customer-Focused: Committed to ensuring high levels of customer satisfaction and addressing concerns proactively.
Self-Motivated: Works independently, taking initiative without requiring constant supervision.
Dependable: Consistently reliable, with a strong sense of responsibility in overseeing operations and ensuring quality.

Responsibilities

Develop and maintain a monthly visit schedule for assigned locations, ensuring customer satisfaction through regular phone and email communication with store managers.
Conduct weekly Quality Assurance inspections of a designated number of stores, based on account size, provide reports to subcontractors and clients, and use Salesforce Field Service for inspections.
Provide direction to cleaning crews, follow up to ensure tasks are completed, and monitor their performance.
Foster effective communication with service partners, conducting weekly location inspections during both day and overnight shifts.
Address field issues across multiple locations and monitor the IVR reports as required.
Develop backup staffing plans for call-offs and address performance issues in collaboration with HR and the Account Director.
Step in as a cleaner when necessary to address store needs.
Submit daily and weekly reports on visits, inspections, and completed tasks to the Account Director.
Replace batteries and triage floorcare equipment as needed.
Be available for emergency services 7 days a week and conduct weekend visits to oversee operations.
Coordinate and supervise wet work with Store Managers and service partners, ensuring customer sign-off within a specified time period.
Maintain a customer satisfaction level of 90% or higher within the assigned portfolio.
Perform other duties as assigned by the Account Director and Tec management.
Report key issues to the Account Director or Assistant Account Director promptly.