ITSS Field Support Analyst

GFL Environmental Inc. • Chester, VA

3d

About The Position

Our GFL team is expanding, and we’re looking for an ITSS Field Support Analyst to join our North American team. In this role, you will play a vital part in providing customer service and technical support to end users. You will ensure the smooth maintenance and administration of computer networks, hardware, system software, and applications, acting as a key liaison between IT and end users to address Level 2 IT needs. Why Join GFL? GFL Environmental is the only major diversified environmental services company in North America. Our employees, collectively known as 'Team Green,' enjoy numerous benefits: career advancement opportunities, competitive benefits, job stability within an essential services company, and the chance to make a positive impact every day for our customers and communities, Green for Life!

Requirements

• In-progress or completed Graduate degree in Computer Science, Engineering or related discipline with an IT focus
• 2 + years of End User services experience with large teams to support
• Ability to conduct research into application development issues and products
• Strong analytical skills, including troubleshooting and integration of IT services
• Knowledge of existing and emerging hardware and software technologies and IT architectures
• Able to travel 30% between US & Canada

Nice To Haves

• Certifications: A+ Certification and MCSA Certification preferred.
• HDI Support Center Analyst (to be completed within first 90 days)

Responsibilities

• Serves as the IT liaison to regional business unit end users
• Provide desk side and remote technical assistance to end users during regular business hours and in support of special business projects and initiatives
• Maintain and administer computer networks and related computing environments, including computer hardware, systems software, applications software and all configurations
• Escalate non-resolvable issues to higher-level teams in a timely manner
• Provide support and assistance for Business Unit process systems as required
• Create, monitor and enforce policies and procedures
• Create, distribute and update knowledge base solutions

Benefits

• 4 medical plan options including an HSA with employer contribution & match program, dental, and vision coverage.
• 401(k) with an employer match
• Paid holidays & Paid time off
• Employee Assistance Program with free counseling services.
• Competitive wages including STIP
• Growth opportunities
• Career Path Potential: Join #TeamGreen and unlock diverse career growth opportunities through professional development, mentorship, and clear paths for internal advancement.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 5,001-10,000 employees