ITSM Knowledge Base Adm/Train

Piedmont Healthcare Inc. • Atlanta, GA

22h

About The Position

At Piedmont Healthcare, you’ll love a shared purpose, be motivated to be your best, and be recognized for your contributions. Piedmont Healthcare leaders are in your corner and invested in your success. Our wellness programs and comprehensive total benefits and rewards will meet your needs for today and help you plan for the future.
This position will be responsible for developing, managing, and maintaining the ITSM Knowledge Management system and delivering user training to ensure the adoption and effective use of the platform. This role requires expertise in knowledge management, best practices, training delivery, and ITSM functionality, with a focus on enabling users and administrators to maximize the value of the platform and deliver exceptional customer experiences.

Requirements

• Bachelor’s Degree in a relevant field (e.g., Information Systems, Communications, Education, or Business) Required or In Lieu of degree four (4) years of relevant work experience will be accepted in addition to the experience requirement.
• 3 years of experience in knowledge management, technical writing, training development, training delivery, with a focus on enterprise IT systems and service desk operations Required or In lieu of degree a total of seven (7) years of experience required
• Experience with ITSM Knowledge Management and related modules Required
• Previous experience using or implementing ITSM knowledge management modules and capabilities Preferred

Nice To Haves

• Certification in Lean, Six Sigma or similar improvement methodologies Preferred
• ITIL certification or additional ITSM certifications (e.g., CIS-ITSM) Preferred

Responsibilities

• developing, managing, and maintaining the ITSM Knowledge Management system
• delivering user training to ensure the adoption and effective use of the platform

What This Job Offers

• Job Type: Full-time
• Number of Employees: 251-500 employees